Re: New ARC 32.0.101.8247 driver flagged by Norton

DLX2017 · ‎10-29-2025

Norton haults driver installations on both of my computers. I currently have the 32.0.101.8136 driver install on both of them.

Norton blocks the powershell.exe and flags : IDP.HELU.PSE53

System 1

Intel ARC A750 Limited Edition

i5-14600K

MSI PRO Z790-A-WIFI

32.0 GB DDR5

Windows 11 Home 25H2

Norton 360 Premium

System 2

Intel ARC A380

AMD RYZEN 7 5800XT

MSI B450M PRO-VDH

32.0 GB DDR4, Windows 11 Home 25H2, Norton 360 Premium

VonM_Intel · ‎10-29-2025

Hi DLX2017,

Thank you for posting in our Community and for taking the time to outline your setup so clearly. Don’t worry, we’ll get to the bottom of this. Our latest Intel® Arc Graphics Driver 32.0.101.8247 is digitally signed and verified, so the Norton alert is most likely a false positive rather than an actual threat. Sometimes, antivirus programs temporarily flag new driver releases until their databases update.

To help me verify this further, could you please confirm the following details?

What exact message or alert does Norton display when it blocks PowerShell.exe? Does it quarantine any files, or only halt the installation?
Have you already tried temporarily disabling Norton’s Auto-Protect feature or adding the installer to its exclusions list before attempting the driver installation again?
Did you download the driver directly from Intel’s official Download Center or through the Intel® Driver & Support Assistant (IDSA)?
After Norton halts the process, does the installation partially complete, or does it stop entirely before any driver components are installed?
If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

DLX2017 · ‎10-30-2025

Hi VonM_Intel

It just unzipps and crashes on both systems. Disabling Nortons has no effect and I have used the Intel driver support assistant and downloaded the driver from Intels website.

____________________________

Details

Threat name: IDP.HELU.PSE53%s_cmd
Threat type: Miscellaneous - This is malicious software that could harm your data, computer, or network.
Status: Repaired
Detected by: Behavioral Protection
On PC from: 8/29/25, 4:45 PM
Last Used: 10/30/25, 5:15 PM
Startup Item: Yes

Many users
Millions of users in the Norton Community have used this file.

Mature
This file was released 2 months ago.

High
The file risk is high.
____________________________

Activity

looks like I am not the only one with this problem.

Please help

Thanks

Olivia342 · ‎10-31-2025

This is a false positive from Norton’s IDP heuristic engine. Temporarily disable Norton Auto-Protect or add PowerShell.exe and the Intel driver installer to Norton’s exceptions list during installation. After updating, re-enable protection—Intel drivers are safe when downloaded from official sources.

fredgregorio · ‎10-30-2025

Hi, VonM_Intel,

Having same issue here. Trying to install graphic driver update in a HP with Intel Ultra 7155H. Norton blocks with the error message:

Installation attempted with "Intel Driver & Support Assistant", which fails with the error:

Disabling Norton's Auto Protect is not a workaround. It seems that it does not relax Behavioral Protection.

Next is the Norton report on this error:

___________________________

Details

Threat name: IDP.HELU.PSE53%s_cmd
Threat type: Miscellaneous - This is malicious software that could harm your data, computer, or network.
Status: Repaired
Detected by: Behavioral Protection
On PC from: 8/29/25, 23:49
Last Used: 10/30/25, 13:17
Startup Item: Yes

Many users
Millions of users in the Norton Community have used this file.

Mature
This file was released 2 months ago.

High
The file risk is high.
____________________________

Activity

Hope these information can help.

Best,
Frederico Gregorio

VonM_Intel · ‎10-31-2025

Hello DLX2017,

Thank you for sharing these detailed findings. I’ll need to conduct some additional research on this issue to better understand what’s triggering the detection and crashing behavior. Once I have more information or updates regarding this matter, I’ll post an update in this thread as soon as possible.

Thank you for your patience and understanding while I look into this further.

@fredgregorio , I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

DLX2017 · ‎10-31-2025

I was able to get the driver installed on both computers.

I was making the mistake of disabling Norton auto-protect from the task bar.

I found out if you open Nortons UI and switch the auto-protect off, it just grays out everything below it in the On position.

The driver would fail to load.

Solution:

With auto-protect on, switch the five recominded switches below it off, then switch auto-potect off.

The driver should load properley.

Remember to enable the switches you turned off.

Thanks

PattyS · ‎10-31-2025

Same exact issue. Trying turning off all the features in the Anti-Virus screen first, then turn off Auto Protect didn't work for me. Install was still blocked.

fredgregorio · ‎10-31-2025

I followed DLX2017 workaround, disabling auto-protect from Norton UI, instead of from Task Bar and was able to update the driver.

I also found out that there no need to turn off all switches, just the "Behavioral Protecion".

I will open a ticket with Norton as well, as it seems to be a false positive from Norton.

Thanks all.

VonM_Intel · ‎12-10-2025

Hello DLX2017,

Thank you so much for your patience throughout this process. I’m happy to share some good news! The issue appears to be resolved with the latest Intel® graphics driver version 32.0.101.8331. At your convenience, please download and install driver 32.0.101.8331 or newer to ensure you have the fix applied. Before we proceed to close the case, may I kindly ask for your confirmation to make sure everything is working smoothly on your end?

Could you please confirm if the system is now functioning normally with driver 101.8331 installed?
Are you still encountering any artifacts, crashes, or performance issues after updating?
Have you tested the applications or games where the issue previously occurred?

Your feedback will help me validate the resolution and properly complete the case.

Thank you once again, and I look forward to your update.

Best regards,

Von M.

Intel Customer Support Technician

VonM_Intel · ‎12-16-2025

Hello DLX2017,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

fredgregorio · ‎12-17-2025

Hi, Von M.

Sorry for the delay in replying.

Yes, the fix worked and I was able to successfully install the new driver version without any warnings from Norton.

Thank you very much for working on this issue.

Best Regards,

Frederico Gregorio

VonM_Intel · ‎12-17-2025

Hello DLX2017,

Thank you very much for the update, and I truly appreciate your patience while we worked through this. I’m glad to hear that the fix was successful and that you were able to install the latest driver version without any warnings from Norton. That’s great news, and I’m happy we could resolve this for you. Hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician