New Arc driver 32.0.101.8331 problem

[Gururu]

The new driver causes previously absent artifacts in Windows environment when memory speed (B580) is increased to 20Gbps. Also resulted in crashing application Outlook and locking of mouse cursor. Seems to be fixed when memory speed returned to default 19Gbps. Was stable prior at 20Gbps for all of 2025 through general OS use and gaming.

[JedG_Intel]

Hello Gururu,

Thank you for posting on Intel Community Forum.

To address the issue effectively, please share the information below.

1. What was the previous driver version that worked stable at 20Gbps memory?

2. Did you perform a clean driver installation using DDU?

3. Is Outlook the only application crashing, or are other applications affected?

4. Does Outlook crash immediately on launch or during specific operations?

5. What tool are you using to overclock the memory?

6. Kindly share a short video clip demonstrating the issue.

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Gururu]

1. What was the previous driver version that worked stable at 20Gbps memory?

32.0.101.8250

2. Did you perform a clean driver installation using DDU?

No, just selected clean installation of the new driver when prompted through Intel Driver & Support Assistant as usual.

3. Is Outlook the only application crashing, or are other applications affected?

Outlook doesn’t crash anymore but now Diablo 4 has severe anomalies and artifacts. Have received two infrequent error notifications. One says ran out of memory and another says graphics could not be loaded or something.

4. Does Outlook crash immediately on launch or during specific operations?

It was immediately a couple times right after driver install.

5. What tool are you using to overclock the memory?

Intel Graphics Software performance tuning feature.

6. Kindly share a short video clip demonstrating the issue.

https://imgur.com/a/QsBuVmI

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report.

See uploads.

[JedG_Intel]

Hello Gururu,

Thank you for sharing all this information. To help us troubleshoot further, could you please perform a clean installation using DDU and install the latest driver version 32.0.101.8331?

I also reviewed the video clip you attached, and we weren’t able to observe the artifacts you mentioned. Are you able to share a more detailed video clip wherein the artifacts are noticeable?

Additionally, it would be very helpful if you could share a screenshot of the error messages you encountered along with the Event Viewer logs. Having these details will greatly assist us in moving the investigation forward.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Gururu · Accepted solution]

Its alright, I can live with it at default memory. Chances are that the next update will probably fix it. I am sorry that you could not see the artifacts in the video. During the first load screen, the right side shows loss of image and the second load page doesn't show the image at all. On the character screen, you can see large pink and green blotches right before I exit. If I let it go any further it crashes. Took me like ten attempts to capture that because it crashed and the video doesn't save. At default setting (second half of video), none of the graphics problems happens and it crashes. 

Sorry again, default works and the errors are hard to show so I will live with it and chalk it up to overclocking instability.