No display after installing 32.0.101.8509 WHQL Certified (Latest) drivers on my Arc B580.

[darksig]

I updated to the new 32.0.101.8509 WHQL Certified (Latest) drivers on my Arc B580. I used the PC for a few hours to play without any issues, but after shutting it down and turning it back on, there is no video signal and the motherboard indicates a VGA problem.

[darksig]

tried using another cable, changing port, using another gpu, cleaning the cmos... nothing works, the motherboard still has the vga light on.

the specs of the pc are:
cpu: ryzen 7 1700
mobo: msi b450 gaming plus
ram: 2x8gb 2933mhz cl16
gpu: intel arc b580
other gpu i tried: gtx 1050
psu: keep out 700w

[JeanetteC_Intel]

Hello darksig,

Thank you for posting in Intel Communities.

I appreciate your patience as we work through the situation where the system currently shows no video signal and the motherboard VGA light remains on, despite the troubleshooting steps taken.

To help us further diagnose and resolve the problem, please help provide answers to the following questions:

1. When you tested with the other GPU (GTX 1050) on your MSI B450 Gaming Plus motherboard, did it successfully display video output?
2. If your system booted up while using the GTX 1050, were you able to uninstall the latest Intel Arc driver (8509) using Display Driver Uninstaller (DDU) in safe mode?
3. After uninstalling, were you able to reinstall the latest driver (8509) successfully?
4. Have you tried installing the Intel Arc B580 GPU into another system to verify if it still works properly?
5. Is your Intel Arc B580 GPU an Intel-branded reference card or an OEM version from a partner such as Gunnir, ASRock, Maxsun, etc.?
6. Have you applied the recommended BIOS settings for the Intel Arc B580 GPU on your MSI B450 Gaming Plus motherboard? Sometimes BIOS settings related to PCIe configuration or VGA priority can affect GPU detection.

Your answers will help us narrow down whether this is a driver, hardware, or system configuration issue.

Looking forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[darksig]

1. No video output, the motherboard still had the light on in the VGA post light and i don't have integrated gpu

2. No video output so couldn't do anything

3. Same as before

4. I don't have any other system near, but the GPU lights and fans turned on while trying to boot up the pc

5. It's the intel-branded one

6. I think the issue is there, something may have changed with the drivers that made the gpu ask something to the motherboard and since it couldnt understand it it made the pcie stop working or stuck in there, before updating the drivers i remember turning on the resizable bar and the 4g decoding or something like that

[JeanetteC_Intel]

Hello darksig,

Thank you for sharing the detailed information about the issue. From your description, the system powers on with the GPU fans and lights functioning, but there is no video output, and the VGA POST indicator remains lit.

Since you indicated that there is no integrated GPU, the system depends solely on the add-in GPU for video output. The persistent VGA POST light on the motherboard suggests that the system is detecting a video-related problem during the POST process.

Please consider trying the following troubleshooting steps:

1. Completely power off the system and discharge the power rails before powering it back on, as residual power can interfere with proper initialization.
2. Verify that the GPU is firmly seated in the PCIe slot and that all necessary power connectors are securely attached.
3. Reach out to your motherboard manufacturer for assistance with clearing the CMOS, which may help resolve the issue. If clearing CMOS restores your display, please ensure to:

• Check if your BIOS firmware is updated to the latest version (7B86v1J8). If not, contact your motherboard support for help with this critical update.
• While working with their support, get assistance in applying the required BIOS configuration for the Intel® Arc™ B580 Graphics.
• Alternatively, they can help diagnose any potential no boot or POST issues related to your motherboard.

If these steps restore your display, proceed with a clean installation of the latest GPU driver (Version 32.0.101.8509) using Display Driver Uninstaller (DDU) in safe mode.

I look forward to your update.

Best regards,

JeanetteC.

Intel Customer Support Technician

[darksig]

1. already tried with no luck

2. yep, in perfect place

3. already cleared cmos, nothing

at this point is more likely to be and issue in the pcie controller in the cpu since it's an old ryzen 7 1700, and also, how am i gonna use DDU if i don't have any type of video output???????

[JeanetteC_Intel]

Hello darksig,

Thank you for the update and trying the troubleshooting steps.

You're correct about DDU - that step was only meant to be done if display was restored first. At this point, I recommend:

1. Contacting your motherboard manufacturer support for CPU/motherboard diagnosis to check for PCIe controller issues; and
2. Testing the ARC B580 in another system (through colleagues/relatives if possible) to verify the GPU is working

This will help determine if the issue is with your system hardware or the graphics card itself.

Please update me with your findings and I'll assist further.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello darksig,

Have you had a chance to look over the previous post?

If you have any questions, please don't hesitate to reach out.

Best regards,

JeanetteC.

Intel Customer Support Technician

[darksig · Accepted solution]

The GPU broke the PCIe controller of the AMD CPU and also the PSU, so that's it, great driver update.... 

[JeanetteC_Intel]

Hello darksig,

Thanks for letting us know about this issue. Since this involves hardware problems (no POST, PCIe controller, PSU), we recommend contacting your OEM or hardware manufacturers for support, as these fall outside of driver troubleshooting.

Additionally, please note that there is also a compatibility issue with the graphics card and the processor as per Intel® Arc™ Graphics – Desktop Quick Start Guide, which provides important system requirements and compatibility guidelines.

We appreciate your feedback and encourage you to work with the appropriate hardware support channels for resolution of these hardware-related concerns.

I will go ahead and close this thread now. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician