Path of Exile 2 and XeSS

[Interplanetary]

Enabling XeSS in PoE2 causes a black screen.

Platform: Steam
Driver: Clean Install of Latest (8247)

[Interplanetary]

Here's a Reddit post with others having the same problem.

[VonM_Intel]

Hi Interplanetary,

Thank you for posting in our Community. I understand that enabling XeSS in the game results in a black screen, and I appreciate you sharing the driver version and the Reddit post highlighting similar reports. We’ll work together to identify the cause and find the best possible solution. 

• Can you confirm if the black screen occurs immediately upon enabling XeSS, or does it happen after some time in-game? If possible, could you share a video of the black screen when it occurs?
• Are you experiencing this issue with other games when XeSS is enabled, or only in Path of Exile 2?
• Have you tried temporarily disabling any overlays, background apps, or in-game settings to see if the issue persists?
• You mentioned that you cleaned and installed the driver to the latest one. To build on that foundation, what other troubleshooting approaches have you tried? 

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[kesonek]

hi here is screan record video

[Interplanetary]

• It happens immediately upon enabling XeSS. The black screen reverts when changing the upscaling setting to Off or FSR.
• No issues with any other games.
• Steam overlay is disabled.

Sorry, no video. I've uninstalled the game (it's an unoptimized mess in general).

Appreciate the response and passing the issue along.

[VonM_Intel]

Hello Interplanetary,

Thank you for providing the clarification and additional details. I understand the situation, and it’s helpful to know that the issue only occurs when XeSS is enabled and doesn’t affect other games. It’s possible that the behavior may be related to a recent game patch, but I’ll need to conduct further research to better identify the root cause. Once I have more information or updates, I’ll be sure to post an update in this thread right away.

I sincerely appreciate your patience and cooperation, and thank you again for sharing your observations, they’re a big help in moving this investigation forward.

Best regards,

Von M.
Intel Customer Support Technician

[VonM_Intel]

Hello Interplanetary,

Thank you for your patience in this matter. I’ve successfully reproduced the issue on my end. Enabling XeSS in PoE2 causes a black screen, and I am currently working on a resolution. I’ll keep you updated on any progress and let you know as soon as a fix or workaround becomes available. I really appreciate your patience while we work on this.

Best regards,

Von M.

Intel Customer Support Technician

[ArchieD_Intel]

Hello Interplanetary,

Thank you for reaching out to us regarding this issue. We want to assure you that we are actively looking into this matter and will provide you with updates as soon as we have more information to share.

Best regards,

Archie D.

Intel Customer Support Engineer

[Interplanetary · Accepted solution]

This issue has been resolved with the recent PoE2 0.4 update. XeSS no longer causes a black screen.

[zombiezi]

Hello Archie, 

I'am also have the same problem, I use inter Arc A530M

Hopefully u have a new update asap

thank you, love intel

[kreto]

Hi

have same issue on arc GPU tried enabling Xess on my AMD GPU seems to work fine if any value 

[kreto]

Hi

Maybe dllxess.dll have been updated (new changes date) with the druided update..... If I change to Xess on main screen or charater loading to Xess it works om my pc (no black screen) and if i do any ingame graphic setting changes game freezes.. hope it's helps

[DarwinC_Intel]

Hello Interplanetary,

We sincerely apologize for the inconvenience caused by the issue you’ve been experiencing. Thank you for your patience while our team worked to address it.

We’re pleased to inform you that our Development Team has released a new driver update that may resolve the problem you reported. At this time, we kindly ask you to install and test the latest driver to help us confirm whether the issue has been successfully resolved.

Newer Driver release: https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

Your feedback is invaluable in ensuring we deliver a stable and reliable experience, and we truly appreciate your cooperation.

Please let us know the results after testing, or if you need any assistance during installation we’re here to help.

Best regards

Darwin C.

Intel Customer Support Engineer

[ArchieD_Intel]

Hello Interplanetary,

I just wanted to follow up to see if you had a chance to review the information we posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards

Archie D.

Intel Customer Support Engineer

[ArchieD_Intel]

Hello Interplanetary,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards

Archie D.

Intel Customer Support Engineer