Performance issues when streaming on Discord

[AsterCrash]

I'm having performance issues when streaming on Discord, which is very strange because when I record my screen using the Xbox Game Bar I have almost no noticeable performance drop.

[CM_Intel]

Hello AsterCrash,

I hope this message finds you well.

Thank you for posting your query on the Intel Community Forum!

Thank you for sharing your observation.We understand that you are experiencing performance issues while streaming on Discord. To help us investigate this behavior further and determine the root cause, we kindly request a few additional details.

• Could you please confirm what content you are streaming on Discord (for example, a specific game or application)?
• If possible, please share a short video recording demonstrating the performance issue while streaming on Discord. This will help us better understand the behavior you are encountering.

Additionally, to assist us with reviewing your system configuration in detail, we request that you share an Intel® System Support Utility (SSU) report.

SSU (System Support Utility) report

You can download the SSU tool using the link below:

How to get the Intel® System Support Utility Logs on Windows*

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

This information will help us review your system details and investigate the issue more effectively.

Thank you for your cooperation. Please feel free to reach out if you have any questions we’ll be happy to assist.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Hi, here is the SSU file in this case testing with Stellar Blade.

[CM_Intel]

Hello AsterCrash,

I hope you are doing well.

Thank you for sharing the SSU logs with us.

To proceed further with the investigation, we kindly request you to elaborate on the exact performance issue you are experiencing. Additionally, please help us with the following details:

1) Can you confirm if the performance drop occurs only while streaming on Discord, or also during normal gameplay?

2) We request you to delete the game shader cache and check if the issue persists.

3) Please share your current in-game video/graphics settings for further analysis.

4) Kindly let us know the source from which the game was downloaded. If available, please provide the download link.

5) Please share the game version/build number.

6) Are you running Discord in windowed, fullscreen, or minimized mode while streaming?

7) What streaming resolution and FPS are currently selected in Discord

Is Hardware Acceleration enabled in Discord settings?

Furthermore, we would appreciate it if you could provide a short video capturing the issue you are currently facing, as this will help us better understand and analyze the problem.

If you have any further queries or need assistance, please feel free to reach out we’ll be happy to assist you.

Thank you for your cooperation.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Yes, only during the Discord stream.

I already did that and it persists.
The game is on the very high preset.
The game was downloaded via Steam.
It's the current version of the game, 1.4.1.
I usually leave it in fullscreen.
I leave it the same as my monitor, 1080p with 60fps.
Yes, hardware acceleration is enabled on Discord.

[CM_Intel]

Hello AsterCrash,

I hope you are doing great.

Thank you for sharing the detailed information. We appreciate your time and cooperation in helping us better understand the issue.

Based on your update, we understand that the issue occurs only during Discord streaming, even after performing the recommended steps. To assist you further and continue our investigation, we kindly request your help with the following:

- Could you please share the exact in-game graphics and performance settings you are using while streaming on Discord?

- Additionally, we request you to provide a video recording of the issue/performance behavior observed during gameplay while streaming. This will help us analyze the behavior more effectively and identify potential causes.

Once I have this information, I’ll be better equipped to guide you further and explore the next steps.

Thank you again for your patience and cooperation. Please feel free to reach out if you have any questions in the meantime.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Follow the link with the screenshots and video.

https://drive.google.com/drive/folders/1Yl2PmC8koknLvQ0Ca3t5_ypGratvm2eL?usp=drive_link

[CM_Intel]

Hello AsterCrash,

I hope you are doing well.

Thank you for sharing the drive link with the screenshots and video.

We would like to inform you that we are currently unable to access the provided link. Could you please grant the necessary access permissions so that we can review the files and assist you further.

Once access is provided, we will promptly analyze the details and get back to you with the next steps.

Thank you for your cooperation.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Sorry, I updated the permissions.

And here's the link again:

https://drive.google.com/drive/folders/1Yl2PmC8koknLvQ0Ca3t5_ypGratvm2eL?usp=sharing

[CM_Intel]

Hello AsterCrash,

I hope you are doing well.

Thank you so much for updating the permissions and sharing the link again, I really appreciate your quick support on this. We are able to access the files now.

Thank you again for providing these details and for your continued cooperation throughout this process it truly helps us move forward more effectively. I’ll now review the details and will reach out to you as soon as I have more information or next steps.

In the meantime, could you please try disabling hardware acceleration in Discord settings and let us know the outcome? This will help us further isolate the issue while we continue our investigation.

Please don’t hesitate to share anything further if you feel it may help.

Thankyou for your patience and understanding.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello AsterCrash,

I hope you’re doing well.

I wanted to follow up regarding the ongoing investigation. Could you please confirm if you were able to perform the steps shared earlier and share the results?

Additionally, I’d like to inform you that a new graphics driver version 32.0.101.8801 has been released, which includes the latest fixes and improvements. We recommend installing this version to help ensure optimal performance.

You can download the driver using the link below:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

After updating the driver, kindly let us know the outcome so we can proceed accordingly with our investigation.

To help us move forward, could you also please provide a few additional details:

1. Approximately how many participants are online while you are streaming?
2. Are you recording the game simultaneously while streaming?
3. Are there any specific prerequisites or custom settings applied before starting the stream?

This information will help us better understand the scenario and narrow down the root cause.

Thank you again for your continued cooperation and support. Please feel free to share any additional observations that you feel may assist us.

Looking forward to your response.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Yes.
Usually 5 participants.
Not just playing and streaming.
No custom settings.

[CM_Intel]

Hello AsterCrash,

I hope you’re doing well.

Thank you for your response, and we appreciate you sharing the updated SSU logs as well as completing the driver installation.

To further assist you, could you please confirm the following:

• Have you observed similar behavior when using other streaming tools as well for eg: tiktok,OBS?
• After performing the clean installation of the drivers, what is the current behavior of the system? Is the issue still persisting or has there been any improvement?

Your feedback will help us narrow down the root cause and assist you more effectively.

Looking forward to your response.

[AsterCrash]

I didn't get around to using other tools.

I felt a slight improvement, but even when I go to the task manager, I can see that the video decoding section has some spikes.

[CM_Intel]

Hello AsterCrash,

I hope you’re doing well.

Thank you for your response and for sharing your observations.

I understand that you have noticed a slight improvement after the driver update, along with some spikes in the video decoding section. Kindly allow me some time to review the details you have provided. I will get back to you as soon as I have more information or the next steps to move forward.

In the meantime, if you observe any changes, kindly let us know.

Thank you for your patience and continued cooperation.

[CM_Intel]

Hello AsterCrash,

I hope you’re doing well.

Thank you for your patience while I review the details you previously shared.

To help us better understand and analyze the behavior you are experiencing, could you please provide a few additional details:

- Could you confirm the Discord streaming settings you are currently using, specifically the resolution and frame rate?

- Additionally, could you please share the complete in-game graphics settings configuration, including details from both the Display and Graphics sections?

These details will help us assist you more effectively with the next steps.

If you notice any further changes or have additional observations, please feel free to share them with us.

Thank you for your continued cooperation.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

I'm using 1080p at 60fps.

In this case, I'm currently playing Arknight's Endfield with everything maxed out in 1080p.

[CM_Intel]

Hello AsterCrash,

I hope you’re doing well.

Thank you for sharing the details regarding your current gameplay setup. To help us proceed further, could you please share the complete in‑game graphics settings configuration for Stellar Blade? This includes details from both the Display and Graphics sections of the game settings menu.

Additionally, we would like to inform you that a new Intel graphics driver has been released with the latest fixes and performance improvements:

Driver Version: 32.0.101.8824

We recommend performing a clean installation of this driver to ensure optimal performance and rule out any driver‑related issues.

You can refer the below mentioned link:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

You can download the driver using the link below:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

After completing the clean installation, please let us know the results and whether you observe any changes. This will help us proceed accordingly with our investigation.

Thank you for your cooperation. We look forward to your update.

Best regards,

CM

Intel Customer Support Technician