Performance issues when streaming on Discord

[AsterCrash]

I'm having performance issues when streaming on Discord, which is very strange because when I record my screen using the Xbox Game Bar I have almost no noticeable performance drop.

[CM_Intel]

Hello AsterCrash,

I hope this message finds you well.

Thank you for posting your query on the Intel Community Forum!

Thank you for sharing your observation.We understand that you are experiencing performance issues while streaming on Discord. To help us investigate this behavior further and determine the root cause, we kindly request a few additional details.

• Could you please confirm what content you are streaming on Discord (for example, a specific game or application)?
• If possible, please share a short video recording demonstrating the performance issue while streaming on Discord. This will help us better understand the behavior you are encountering.

Additionally, to assist us with reviewing your system configuration in detail, we request that you share an Intel® System Support Utility (SSU) report.

SSU (System Support Utility) report

You can download the SSU tool using the link below:

How to get the Intel® System Support Utility Logs on Windows*

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

This information will help us review your system details and investigate the issue more effectively.

Thank you for your cooperation. Please feel free to reach out if you have any questions we’ll be happy to assist.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Hi, here is the SSU file in this case testing with Stellar Blade.

[CM_Intel]

Hello AsterCrash,

I hope you are doing well.

Thank you for sharing the SSU logs with us.

To proceed further with the investigation, we kindly request you to elaborate on the exact performance issue you are experiencing. Additionally, please help us with the following details:

1) Can you confirm if the performance drop occurs only while streaming on Discord, or also during normal gameplay?

2) We request you to delete the game shader cache and check if the issue persists.

3) Please share your current in-game video/graphics settings for further analysis.

4) Kindly let us know the source from which the game was downloaded. If available, please provide the download link.

5) Please share the game version/build number.

6) Are you running Discord in windowed, fullscreen, or minimized mode while streaming?

7) What streaming resolution and FPS are currently selected in Discord

Is Hardware Acceleration enabled in Discord settings?

Furthermore, we would appreciate it if you could provide a short video capturing the issue you are currently facing, as this will help us better understand and analyze the problem.

If you have any further queries or need assistance, please feel free to reach out we’ll be happy to assist you.

Thank you for your cooperation.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Yes, only during the Discord stream.

I already did that and it persists.
The game is on the very high preset.
The game was downloaded via Steam.
It's the current version of the game, 1.4.1.
I usually leave it in fullscreen.
I leave it the same as my monitor, 1080p with 60fps.
Yes, hardware acceleration is enabled on Discord.

[CM_Intel]

Hello AsterCrash,

I hope you are doing great.

Thank you for sharing the detailed information. We appreciate your time and cooperation in helping us better understand the issue.

Based on your update, we understand that the issue occurs only during Discord streaming, even after performing the recommended steps. To assist you further and continue our investigation, we kindly request your help with the following:

- Could you please share the exact in-game graphics and performance settings you are using while streaming on Discord?

- Additionally, we request you to provide a video recording of the issue/performance behavior observed during gameplay while streaming. This will help us analyze the behavior more effectively and identify potential causes.

Once I have this information, I’ll be better equipped to guide you further and explore the next steps.

Thank you again for your patience and cooperation. Please feel free to reach out if you have any questions in the meantime.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Follow the link with the screenshots and video.

https://drive.google.com/drive/folders/1Yl2PmC8koknLvQ0Ca3t5_ypGratvm2eL?usp=drive_link

[CM_Intel]

Hello AsterCrash,

I hope you are doing well.

Thank you for sharing the drive link with the screenshots and video.

We would like to inform you that we are currently unable to access the provided link. Could you please grant the necessary access permissions so that we can review the files and assist you further.

Once access is provided, we will promptly analyze the details and get back to you with the next steps.

Thank you for your cooperation.

Best regards,

CM

Intel Customer Support Technician

[AsterCrash]

Sorry, I updated the permissions.

And here's the link again:

https://drive.google.com/drive/folders/1Yl2PmC8koknLvQ0Ca3t5_ypGratvm2eL?usp=sharing

[CM_Intel]

Hello AsterCrash,

I hope you are doing well.

Thank you so much for updating the permissions and sharing the link again, I really appreciate your quick support on this. We are able to access the files now.

Thank you again for providing these details and for your continued cooperation throughout this process it truly helps us move forward more effectively. I’ll now review the details and will reach out to you as soon as I have more information or next steps.

In the meantime, could you please try disabling hardware acceleration in Discord settings and let us know the outcome? This will help us further isolate the issue while we continue our investigation.

Please don’t hesitate to share anything further if you feel it may help.

Thankyou for your patience and understanding.

Best regards,

CM

Intel Customer Support Technician