Runing Honkai Star Rail with B580 will freezing completely

[daishuāi]

In the battle round, using this character skill will make game frozen.
(screen freeze includes my mouse and keyboard are no response etc.)
I only reboot PC to solve it

CPU: AMD R5 9600X

Motherboard: MSI PRO B650M-A WIFI

GPU: Arc B580 (Driver Version 32.0.101.6559)

RAM: Kingston fury beast DDR5 6000 cl30

SSD: Kingston FURY Renegade 2TB/Gen4 PCIe 4.0

Power: COMBAT FG 750W ATX 3.1

[daishuāi]

In Driver Version 32.0.101.6632 and 6647 still crash again.

[Earl_Intel]

Hi daishuāi,

Thank you for posting in the communities!

I appreciate you getting in touch with us and spending the time working on the issue you brought up.

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• What digital gaming platform did you download, Honkai Star Rail?
• Is the game working fine before? If yes, what are the changes on the system before you encounter this issue?
• Did you perform a clean installation before installing version 32.0.101.6632?
• Did you overclock the GPU?

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi daishuāi,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[daishuāi]

I download the latest game version from the official website
(Game name:Runing Honkai Star Rail)
(https://hsr.hoyoverse.com/zh-tw/)

I already use DDU to uninstall the driver and install the latest version
(Driver Version 32.0.101.6647)

[Earl_Intel]

Hello daishuāi,

Thank you for sharing this update with us.

How was it after updating the latest graphics driver? does the issue still happen?

Best regards,

Earl E.

Intel Customer Support Technician

[VonM_Intel]

Hello daishuāi.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Earl_Intel]

Hi daishuāi,

Please let us know if the issue still happens on the newest drivers so that we can check what's the best resolution for your issue.

Best regards,

Earl E.

Intel Customer Support Technician

[IceEst]

This problem still exist with drive 6651 32.0.101.6651（AMD R7 7700@B650)

[Earl_Intel]

Hi daishuāi,

Our team is already aware of the issue and currently under investigation.

I will provide an update on this thread as soon as we finish the investigation.

Best regards,

Earl E.

Intel Customer Support Technician

[Felipe_Intel]

Hello all,

Just checking with you if this is still seen with driver 101.6877

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Looking forward for your comments.

[NormanS_Intel]

Hello daishuāi,

I hope you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello daishuāi, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer