Severe artifacting in web browsers on driver 32.0.101.6874

[djmrFunnyMan]

The latest drivers introduced severe issues when using web browsers with hardware acceleration.

Every once in a while (occurs about once per hour) the webpage will display severe artifacting and take a few minutes to go away. It seems to happen completely randomly. Though seemeingly most frequently when opening a new tab. 
For me the issue manifested in firefox but on r/IntelArc I've found people on other browsers run into the same issue.

Downgrading my drivers fixed the issue. Image of the corruption attached.

[VonM_Intel]

Hi, djmrFunnyMan.

Thank you for posting in our Community and for including visual evidence, it’s genuinely helpful. I appreciate you highlighting that downgrading the driver resolved the issue temporarily. This confirms the problem may be tied to recent changes in the driver affecting hardware acceleration compatibility in web browsers. To move this forward effectively, we’d like to gather more details to aid our investigation:

• What version of Firefox (or other browsers) are you using when this issue occurs?
• Does the issue persist when hardware acceleration is disabled in the browser settings?
• Have you noticed any specific actions or websites that consistently trigger the artifacting?
• Approximately how long after launching the browser does the issue typically appear?
• Which previous driver version did you roll back to that resolved the issue?
• Did you perform a clean installation when reverting to the previous driver?
• Are there any background applications or browser extensions running when the issue occurs?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. 

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[djmrFunnyMan]

1. The version is 139.0.1
2. I haven't actually checked
3. No. Though it was seemeingly the most frequent when opening a new tab via middle click
4. Inconsistent. Could be after a few minutes to a full hour
5. I reverted to 32.0.101.6737 as I did not remember which version I had previously
6. Yes I used DDU
7. No background apps. I do have several extensions, those being SponsorBlock, uBlock Origin, Return Youtube Dislike, Tampermonkey and Stylebot
8. The SSU log is already attached to the original post

[CameronA]

I'd just like to add that I am getting the same issue in Firefox (139.0.1 64-bit) intermittently after updating my driver. It's happened across various websites usually after a while (maybe an hour) browsing.

[VonM_Intel]

Hello, djmrFunnyMan.

Thank you for the detailed follow-up and for confirming the information via email. I appreciate you reattaching the SSU log, and I’ve noted that it was already included in your original report. It's great to hear that you've proactively updated to the latest graphics driver version, and I appreciate your willingness to monitor and share the results. Your input will be invaluable in helping us determine the effectiveness of the update in addressing the issue.

Please continue to monitor the system after updating to the latest driver. Should the issue recur or persist, don’t hesitate to reach out with your observations. 

@CameronA I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Best regards,

Von M.

Intel Customer Support Technician

[djmrFunnyMan · Accepted solution]

It's been a few days so I can reasonably confirm that the 32.0.101.6876 update successfully fixed the issue

[VonM_Intel]

Hello, djmrFunnyMan.

I am glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Best regards,

Von M.

Intel Customer Support Technician