Street Fighter 6 (Steam) on ARC B580

[ruiboj]

I just recently Bought an ARC B580. But it's been keep crashing on the game, street fighter 6. 
Street Fighter 6 is a game that limited to 60fps, use capcom RE engine.

I am pretty sure my system is fine, because it used to work well with my nvidia gpu, I have use option reset my system in windows to reinstall windows. I have turned the Resizeable Bar in Bios. I am using the latest 8425 driver. The intel smart overclocking thing has been turned off in the driver. I am not overclocking anything except turned on xmp for ram. I will also post a picture of my system information below. And intel ssu report in attachments.
This crashing has been reported in this community(https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/More-crashes-in-Street-Fighter-6-Steam/m-p/1724103#M30564 

https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Crashes-in-Street-Fighter-6-Steam/m-p/1673100#M22002 )  

But unfortunately, their way to slove it does not work for me. I already turned V-sync off and tired other of their solution. Those all didn't work

The crash seems happen randomly in match or training field. Sometimes after 2 minutes, and sometimes after 2 hours. When crashed 
message D:\SteamLibrary\steamapps\common\Street Fighter
6\StreetFighter6.exe Fatal D3D error (25,
DXGI ERROR DEVICE HUNG, 0x887a0006)
will pop up.

Intel Arc B580 is a great card and runs all other things fine now. I really hope this problem getting fixed. Thanks for helping!

[ruiboj]

Update:
I have tried to follow the guide change registry, generate the crash files. But it failed, there was nothing at C:\AppCrashDumps after another crash. Also based on reserarch, this game itself should be able to pop up a window to generate it's own crash report and sent that to capcom after crashing. That also didn't happen to me. I am sure that I follow all the procedures and restarted my pc after registry changes.

[PatrickV_Intel]

Hi ruiboj,.

Thank you for reaching out to the Intel Community Forum.

To help us investigate your issue thoroughly, please provide the following information. Kindly note that we can only accommodate one issue per thread.

• If you would like to focus on the crashing issue, please share the Event Viewer logs.
• If you would like to focus on the FPS issue in the game, please provide three (3) gameplay recordings captured using CapFrameX.

You may refer to the link below for instructions on how to generate the requested CapFrameX logs:

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have any questions, please let us know. Thank you.

Best regards, 

Patrick V. 

Intel Customer Support Technician  

[ruiboj]

Hi, after testing it for a few more days. I found the problem is probably because an bug on Arc driver, because after setting my TDR Timeout to two minutes (reg add "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers" /v "TdrDelay" /t REG_DWORD /d "10" /f ```). The game will no longer crash.
Instead, somethimes it will let all UI disappear, I guess this is when the game used to crash. After a match or into a new scene, those disappeared UI will come back.
I still hope Intel can fix this bug. If there's anyway that I can collect the data for not crashing, not performance problem, but this UI missing bug. I would be happy to help.
I also include a image of how UI normally should be. When bug happening, the hp bar, all the information around hp bar, and the two sa bar on the bottom left and bottom right will disapper. Left only two characters and the background.

 

[PatrickV_Intel]

Hi ruiboj,

Thank you for the update.

Would it be possible for you to record and share a video showing the bug when it occurs? Since the crashing issue has already been resolved, would you like us to proceed with addressing the framerate concern as well? If so, please generate and send us the CapFrameX logs so we can investigate the 60 FPS cap issue with the game.

If you have any questions, please feel free to let us know. Thank you.

Best regards, 

Patrick V. 

Intel Customer Support Technician  

[PatrickV_Intel]

Hi ruiboj,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards, 

Patrick V. 

Intel Customer Support Technician

[ruiboj]

Hi, I have record the video of the bug when happening last week, you can see in start the ui all disappeared. And after re-entering, the ui came back.

And today, I don't know why but the crash happened again, I have collected the data from event viewer, And it's been attached.

[PatrickV_Intel]

Hi ruiboj,

Thank you for the update!

With the recent release of the latest Intel Arc graphics driver, could you please perform a clean installation of version 32.0.101.8362 (WHQL Certified)? If the issue continues, please run a graphics driver cleanup using Display Driver Uninstaller (DDU) to ensure all previous driver components are fully removed before reinstalling the latest driver.

Should the issue still persist afterward, kindly provide an updated System Support Utility (SSU) log so we can proceed with further investigation.

Once completed, please let me know so we can determine the best next steps to resolve this matter.

If you have any questions, please let us know. Thank you. 

Best regards, 

Patrick V. 

Intel Customer Support Technician

[PatrickV_Intel]

Hi ruiboj,

I wanted to follow up to confirm whether you’ve had the opportunity to review the recommendation we provided. Kindly update us when you can so we can decide on the appropriate course of action to address this issue.

Best regards,  

Patrick V.  

Intel Customer Support Technician

[ruiboj]

No, Unforturnately driver 32.0.101.8362 (WHQL Certified) and 8425 all didn't slove it. 

[ruiboj]

ssu report

[PatrickV_Intel]

Hi ruiboj,

Thank you for the update!

I will look into this further and will update you as soon as a solution is found. I appreciate your patience and understanding.

Best regards,  

Patrick V.  

Intel Customer Support Technician

[PatrickV_Intel]

Hi ruiboj,

Thank you for your patience while we investigated the issue.

After reviewing your SSU logs, we found that your BIOS version is currently outdated. To help resolve the issue and ensure optimal system performance, I highly recommend updating your BIOS and performing a clean installation of the latest graphics driver: 32.0.101.8425 / 32.0.101.8362 (WHQL Certified).

You can download the latest BIOS version for your motherboard using the link below:

ROG STRIX Z690-I GAMING WIFI – BIOS Version 4505g Motherboards｜ROG - Republic of Gamers｜ROG USA

Keeping your BIOS up to date is important, as it helps maintain system stability, compatibility, and performance.

Once you’ve completed the recommended steps, please let me know the results.

I’ll be waiting for your update.

Best Regards,

Patrick V.

Intel Customer Support Technician 

[PatrickV_Intel]

Hi ruiboj,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[JedG_Intel]

Hello ruiboj,

We have not heard back from you so we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician