Technical Issue: Display Corruption/Flickering with Intel Arc B580 GPU in Lumion 11 Pro

[Dani02]

technical issue regarding the performance of my Intel Arc B580 graphics card when running the Lumion 11 Pro software. I am experiencing significant display corruption and flickering, which renders the application unusable for professional work. 

When I launch and interact with Lumion 11 Pro, the display exhibits severe artifacts, corruption, and flickering. This problem occurs specifically within the Lumion application window and does not appear to affect other applications or the general Windows environment (e.g., the issue is not visible in screen recordings, suggesting a communication issue between the GPU and the monitor). The visual corruption makes navigation and rendering impossible. 

I kindly request your assistance in resolving this compatibility issue between the Intel Arc B580 graphics card and Lumion 11 Pro. A fix via a driver update or specific configuration guidance would be greatly appreciated. I have attached a screenshot/video recording (if available) and an Intel SSU (System Support Utility) log file for further analysis. Thank you for your prompt attention to this matter.

[RandyT_Intel]

Hi @Dani02,

Thank you for posting in the community. To further investigate and isolate the issue, please provide the following details:

• A video recording or pictures showing the issue, including the steps to reproduce it.
• Is this an Intel-branded card or an add-in card from an OEM?
• Has this issue occurred before? Did you make any hardware or software changes to the system?
• What troubleshooting steps have you tried so far?
• The version of Lumion software you are using and its download link.
• Make and model of your monitor, as well as the cable version currently in use.
• Have you tested the card on another system or with a different monitor?
• Have you performed a clean installation using DDU before updating or installing the latest drivers?
• Is Resizable BAR (ReBAR) enabled?
• Please provide the SSU log report and share it here so I can review your system's configuration. 

Please note that I don’t see any attachments in your post. Kindly retry uploading them. Once I have these details, we can proceed with the next steps.

Best regards,

Randy T.

Intel Customer Support Technician