The shadows in Black Desert have severe jagged edges, and the waves are inconsistent.

[QQM]

As shown in the figure。The shadows in Black Desert have severe jagged edges, and the waves are inconsistent.

[RandyT_Intel]

Hi @QQM,

We have an update on your case. I actively working to recreate the issue you're experiencing with waves in Black Desert. Based on your feedback, I need to progress further within the game to properly reproduce the problem you're encountering.

To help us recreate the issue more accurately, we need some additional information from you:

Please provide the following details:

1. What is the exact location in Black Desert where you consistently see this issue?
2. Does the issue appear more clearly during day time or night time in the game?

This information will help our team navigate to the right area and conditions to reproduce the problem effectively, which will allow us to provide you with a proper solution.

Thank you for your cooperation.

Best regards,

Randy T.

Intel Customer Support Technician

[QQM]

1.

2.It's most obvious when there's moonlight at night.

[Mike_Intel]

Hi @QQM,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hi @QQM,

I hope this message finds you well.

We are still investigating this issue, and I would like to apologize for the delay in our response because it took time to grind 10 million silver to purchase a Bartali Sailboat in Velia. At the moment, were currently investigating if the issue is only seen on a specific area or if it is on various sea bodies during nighttime and if this is isolated to a specific area.

To further check this, please send a screenshot of the Graphics settings of the game for me to follow it in one of my simulations.

As an update, let me also share this screenshot.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[QQM]

It's only obvious when the moonlight shines on the water at night.

   

[Mike_Intel]

Hi @QQM,

Thank you for the quick reply.

I am really sorry, is there a chance that you can send the screenshots in English?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[QQM]

Due to limited conditions, I am unable to download the international version to take screenshots. The following content was generated using AI for image translation, and the information should be fairly accurate. Additionally, the stripes are most visible at a specific angle of moonlight at night. I have also sent you the screenshots and corresponding directions, and the orientation for comparison can be referenced in the top-right corner of the images.

    

[QQM]

It is discovered that not just moonlight, but also sunlight can produce these phenomena as long as the angle of light is correct.

[Mike_Intel]

Hi @QQM,

Thank you for the new information that you provided.

I will have to check this again in our lab and update this thread soon.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[DarwinC_Intel]

Hi QQM,

We have conducted thorough simulations of the reported issue using both the Intel graphics driver and a third-party graphics driver. Our testing shows that the behavior is consistent with the game engine's operation and not specific to the Intel graphics driver.

Based on these findings, we recommend reporting this issue directly to the game developer for further investigation and resolution. I would like to inform you that we no longer monitoring this thread If you have question and clarification feel free to create a new thread.

Best regards,

Darwin C.

Intel Customer Support Engineer