Tropico 5 Crashing on Intel Arc A770 GPU

[TianyueZhang]

Driver：32.0.101.6314 or  32.0.101.6737
Windows 11 专业版 22631.5189
CPU：13400F

RAM:16GB DDR4

When playing Tropico 5of steam on Intel Arc A770 , the game crashes to desktop during map loading phases, accompanied by audio stuttering.

[ArchieD_Intel]

Hi TianyueZhang,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it after a specific driver update or game patch?
• What are the troubleshooting steps that you tried so far?
• Have you tried updating the driver to 32.0.101.6790 WHQL Certified (Latest)?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Are there any error messages? Can you provide a screenshot?
• Could you provide a screenshot of your in-game display and graphics settings?
• Could you provide a crash dump?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[EmrPhlvn]

I have the same problem with Tropico 5 game crashes to desktop during start new game(Intel Arc A750 LE)

{ Hatalı uygulama adı: Tropico5Epic.exe, sürüm: 1.11.0.0, zaman damgası: 0x601aa170
Hatalı modül adı: igc32.dll, sürüm: 32.0.101.6790, zaman damgası: 0x680fb49d
Özel durum kodu: 0xc0000005
Hata uzaklığı: 0x00d52a77
Hatalı işlem kimliği: 0x4174
Hatalı uygulama başlangıç zamanı: 0x1DBCBF7DAF4C6B0
Faulting uygulama yolu: C:\Tropico5\Tropico5Epic.exe
Faulting modül yolu: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_e72c8ff95958493d\igc32.dll
Report Kimliği: 4ca4bafc-5e76-4ffd-b33a-5a3c64afb047
Faulting paketi tam adı:
Faulting paket göreli uygulama kimliği:  }

[EmrPhlvn]

I have the same problem with Tropico 5 game crashes to desktop during start new game(Intel Arc A750 LE)

{ Hatalı uygulama adı: Tropico5Epic.exe, sürüm: 1.11.0.0, zaman damgası: 0x601aa170
Hatalı modül adı: igc32.dll, sürüm: 32.0.101.6790, zaman damgası: 0x680fb49d
Özel durum kodu: 0xc0000005
Hata uzaklığı: 0x00d52a77
Hatalı işlem kimliği: 0x4174
Hatalı uygulama başlangıç zamanı: 0x1DBCBF7DAF4C6B0
Faulting uygulama yolu: C:\Tropico5\Tropico5Epic.exe
Faulting modül yolu: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_e72c8ff95958493d\igc32.dll
Report Kimliği: 4ca4bafc-5e76-4ffd-b33a-5a3c64afb047
Faulting paketi tam adı:
Faulting paket göreli uygulama kimliği:

[BrianUp1]

I've had the same issue happening too, and I'll answer the q's posted above for my own system. I've also attached the SSU-Txt file

• When did the issue start? Was it after a specific driver update or game patch?: - Immediate upon Install
• What are the troubleshooting steps that you tried so far? - Various game settings, driver updates.
• Have you tried updating the driver to 32.0.101.6790 WHQL Certified (Latest)? - Yes
• Have you used DDU to completely remove all residual drivers and installed a new one? - Yes
• Have you tried adjusting the graphics settings? - Yes
• Are there any error messages? Can you provide a screenshot? No error messages. CtD after loading for 5 - 10  seconds
• Could you provide a screenshot of your in-game display and graphics settings? Attached
• Could you provide a crash dump? - None was generated, attached some files, but I'm not sure if they're relevant

[ArchieD_Intel]

Hi TianyueZhang,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[dk_cool_daddy]

Hi Archie, 

I am getting the same issue on a brand new Dell 16 Plus 2-in-1 DB06250

Processor - Intel® Core™ Ultra 7 256V
Graphics - Intel® Arc™ 140V GPU (8GB)

I have even done a fresh install of Windows 11 to see if that was the issue, with no sucess. 

I have attached a video of what happens. 

When did the issue start? Was it after a specific driver update or game patch?: - Immediate upon Install
What are the troubleshooting steps that you tried so far? - Various game settings, driver updates.
Have you tried updating the driver to 32.0.101.6790 WHQL Certified (Latest)? - Yes
Have you used DDU to completely remove all residual drivers and installed a new one? - Yes
Have you tried adjusting the graphics settings? - Yes
Are there any error messages? Can you provide a screenshot? No error messages. CtD after loading for 5 - 10 seconds
Could you provide a screenshot of your in-game display and graphics settings? Video Attached
Could you provide a crash dump? - Video Attached

Please Help! 

Thanks 

DK

[Vitor15]

I saw this discussion and decided to test it, same problem on Asrock A580. When starting any save or starting a new game, it crashes on loading screen and closing the game.

CPU: Ryzen 5 4500

RAM: 16GB DDR4
Resizable Bar on
No ASPM settings
Windows 11
Epic Games Store

Driver WHQL: 32.0.101.6874