Update ARC A Series Triggering Norton Block of Driver 32.0.101.8247

[davidbmidi]

Trying to install Intel GPU Driver DIRECT FROM INTEL Triggers Norton 360 as Threat

I have 2 ARC A series GPUs in 2 machines - an A380, and an A770. It happens on both pc's, both with Norton. Tried turning off smart protection, Norton still blocked the installs. I believe it has to do with the use of Powershell in the install program gfx_win_101.8247.exe package. 

I've not had issues before when using the auto updater or the Intel Graphis Software App.  

Please advise. Thanks in advance....

Dave

Notes below:

Description:
This download installs Intel® Graphics Driver 32.0.101.8247 for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.
Version:
32.0.101.8247
Release date: October 23, 2025
Size: 1189.28 MB

Continues to trigger Norton as a virus threat

____________________________

Details

Threat name: IDP.HELU.PSE53%s_cmd
Threat type: Miscellaneous - This is malicious software that could harm your data, computer, or network.
Status: Repaired
Detected by: Behavioral Protection
On PC from: 9/9/25, 2:22 PM Update
Last Used: 10/24/25, 1:07 PM
Startup Item: Yes

Many users
Millions of users in the Norton Community have used this file.

Mature
This file was released 2 months ago.

High
The file risk is high.
____________________________

Activity

Path | Type | Status
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe | Process | Terminated
C:\Windows\System32\conhost.exe | Process | Terminated
C:\USERS\xxxx\APPDATA\LOCAL\TEMP\__PSSCRIPTPOLICYTEST_BVQ1FYON.Y4L.PS1 | File | Deleted
960E257C5A92724E9B70600293D65C52 | File | Deleted

ba0dd4fe923e/2025-10-24T18:07:24.837Z

[davidbmidi]

Should have included PC info. Both PC's are on Windows 11 Pro, 25H2. One (5700X AMD CPU and ARC A770 GPU) has 64GB Ram, the second 5600X AMD CPU and ARC A380 GPU) has 32GB Ram.  Have had both machines for a couple of years with no prior problems of this sort (anti-virus issues).

Dave

[DLX2017]

I have the same problem. System consist of a i5-4600k on a MSI PRO 2790-A WIFI with 32GB DDR5 5600 using an ARC A750 Limited  Edition. Windows 11 Home 25H2

[RoadkillMerkin]

I also have the same problem. My system:

MSI B760M gaming plus wifi.

Processor Intel(R) Core(TM) i5-14600KF (3.50 GHz).

Installed RAM 32.0 GB.

Installed GPU Intel(R) Arc(TM) B580 Graphics.

Windows 11 Pro (25H2).

[TOS-IGC2356]

Intel Arc A580 graphics driver failed to install.

[RandyT_Intel]

Hi @davidbmidi,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Can you confirm the NortonUI version currently installed on the system?
• Have you tried using the Intel graphics driver version 32.0.101.8136?
• Have you tried installing Intel graphics driver version 32.0.101.8136 after using Display Driver Uninstaller (DDU)?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[TOS-IGC2356]

All necessary files attached.

 Display Driver Uninstaller (DDU)?

Not yet, I will try.

But,

The last time I did was to uninstall the old driver and install a new one.

That was it, no problem.

[RandyT_Intel]

Hi @TOS-IGC2356 ,

Just to clarify, am I currently speaking with the original poster of this thread, or is this a separate issue that aligns with the one initially reported? I want to ensure that the initial details are not being mixed with the latest updates. Also, could you please confirm if you're @davidbmidi? The username appears different, and I’d like to make sure I’m addressing the correct individual.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Neil_T]

Hi, I had the exact same error and today I ran the update again to see if it now works.  This time it failed with a "download write error".  How can I resolve this please.

[RandyT_Intel]

Hi @davidbmidi,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

@Neil_T @TOS-IGC2356 @RoadkillMerkin @DLX2017 To ensure we provide the most accurate support, please create a separate thread for each system or issue you're encountering. Since each setup may have different configurations, isolating discussions will help us tailor our responses more effectively based on the specific information presented.

Thank you for your understanding and cooperation!

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Ozarks]

I had the same issue using Norton 360. I temporarily disabled "Auto-Protect" and "Behavioral Protection" (screenshot attached) and was able to successfully upgrade from 8132 to 8247.  I did a "Clean" install for the upgrade. I then rebooted and verified the updated was installed and that the temporary protection disables were removed.

[KevinBreazile]

I am having the exact same error.  I would like to know how to resolve this issue.

[LieDepuydt]

Exactly the same problem with Avast Antivirus

[Neil_T]

Thanks for the info.  My problem has developed in that when I now try to run the Update I get a "Download Write Error" which I have raised a separate ticket for.  Interestingly the description of the download package in D&SA shows a size of 0 bytes!    I'll wait until Intel respond to my new ticket and (if necessary) try your disdable-Norton technique then.  Thanks again   

[VM25]

Open the Intel exe file (for ex: gfx_win_101.8247.exe) using your archive manager (I use 7-zip). Extract its content to a folder and run Installer.exe from there. It worked for me.

[Neil_T]

That worked!!!! Many thanks. 

[RRuo58]

Worked for me also. Thanks!

[TOS-IGC2356]

That worked for me, too. Thank you!