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Hello Tranian,
Thank you for posting in Intel community Forum.
For me to further check this, please help provide the following details:
- Are you using an Intel brand Arc B580?
- What is the Graphics driver installed?
- How did you update the Graphics driver?
- What are the troubleshooting steps that you tried so far?
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
Hello Mike,
Details below:
1.I'm using GUNNIR B580 Tri.
2.Installed 32.0.101.6734 （WHQL Certified）
3. Through Graphics Driver Software auto update
4. Actually, I suspect the issue is caused by the driver update because I've only been using the new computer for two months. Two months ago when I first started using the computer, the latest GPU driver version installed at that time was 32.0.101.6559 (WHQL Certified). At that time, when I played Valorant, the resolution was 1152×864, and the refresh rate for that resolution was the same as my monitor's maximum Hz, which was 180Hz. Not only that, but all resolutions had a refresh rate of 180Hz. After the update, I noticed the current issue, and when I searched online for solutions, I found that some other players with NVIDIA GPUs have encountered similar issues. In their discussions, they also mentioned that the problem occurred after updating the NVIDIA driver. Therefore, I have roughly determined that this issue is caused by the GPU driver update
Hello Tranian,
Thank you for the update.
Kindly help generate the SSU logs of your system, please refer to the link below on how to generate the logs:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
Hi Mike,
Sorry for the late reply.
The logs are in attachment below.
Hello Tranian,
Thank you for the update.
Please try to reinstall the latest driver using DDU method then update me if there's any improvements.
Kindly refer to the links below for the download link of the latest driver and steps for DDU:
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
Hello Mike,
I have already used DDU to uninstall the old driver and installed the latest driver through your kind references but the situation doesn't seem to have improved.
I changed my monitor from 180hz to 240hz, but the refresh rates corresponding to the resolution in the game are still not the max. Meanwhile, I found that there are too few selectable resolutions. For instance,1280*960 is not available.
Thank you for confirming that you've tried DDU. To further check this and to isolate the issue, please confirm the following:
Could you provide a screenshot of your in-game display and graphics settings?
Which gaming platform did you use to download the game?
Have you tried installing the latest driver version 32.0.101.6739 (Latest) and perform DDU?
If you have questions, please let us know. Thank you.
Best regards,
Archie D.
Intel Customer Support Technician
Hello Tranian,
I hope you are having a good day.
I am sending another follow up on the information that I requested.
Since we have not heard back from you, I need to close this inquiry.
If you need further assistance, please post a new question as this thread will no longer be monitored.
Thank you and have a great day.
Best regards,
Michael L.
Intel Customer Support Technician
