Hello! I have an ASRock A770 Phantom Gaming D 8GB OC and I have been getting BSODs with increased frequency. The stop code is VIDEO_TDR_FAILURE, what failed: igdkmdnd64.sys.
As of today I am using 32.0.101.6557
I bought this card new in 06/2023 and it has worked great for the most part. Around the end of 2023 I started getting these bluescreens in Fortnite. I attributed it to the new chapter at the time and was regularly updating the graphics drivers as they were released (with DDU) however the crashes still persisted. A work around I have been using since then, is to play in DX11. The bluescreens still occur here however I seem to be able to avoid it if I quickly unfocus the game window as soon as I notice a stutter in game. Usually this means spamming the Windows Key then entering back into the game. The whole thing takes less than 2 seconds. I generally have no problems for the remaining time I play. This seems to be the only way I can play now which sucks as the game takes quite a performance hit in DX11 but it's worth it to not be crashing on my teammates.
By the end of 2024 i started to get these same Bluescreens in other games too. First was Marvel Rivals (Sometimes on launch, sometimes after a few matches), which I just put down to it being an Unreal Engine game like Fortnite, but now also in Rainbow Six Siege (on launch), and Baldurs Gate 3 (after about 20min).
An odd thing I have noticed is that a lot of the time the Bluescreen is over and done with in half a second. Theres no time for the percentage shown to tick up, it just restarts immediately. This sometimes means a minidump doesn't even get saved.
Prior to using .6557, BlueScreenView says the trouble files are "dxgkrnl.sys" and "igdkmdnd64.sys" but in the .6557 minidumps it suggests that it is "ntoskrnl.exe." I have provided a screenshot of this.
For testing purposes I turned everything to low in Fortnite just to make sure the gpu is not pushing itself too hard and there is no difference.
Specs:
Gigabyte B660M DS3H AX DDR4 MATX
i7 12700F
2x16GB 3200Hz DDR4 G.SKILL RAM
Samsung 970 EVo Plus 2TB
Deepcool PM750D 750W gold
Hopefully we can figure this out! It has otherwise been a really great card.
Hi Ctrl-Hams,
I wanted to let you know that I've posted in the community, advising that you should contact Asrock for a possible RMA claim regarding your graphics card issue. This step is based on our email conversation and should help you move forward with resolving the problem.
You can reach Asrock support through their official website: Asrock Support. They should be able to assist you with the RMA process.
Since I haven't received a response from you, I will proceed to close the thread. If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is important to me, and I'm here to support you.
Best regards,
Dean R.
Intel Customer Support Technician
連結已複製
Hi Ctrl-Hams,
I hope you're doing well. I wanted to follow up on the email I sent regarding your recent inquiry. If you haven't had a chance to review it yet, please take a look when you can.
If you have any questions or need further assistance, feel free to reach out.
Best regards,
Dean R.
Intel Customer Support Technician
Hi Ctrl-Hams,
I wanted to let you know that I've posted in the community, advising that you should contact Asrock for a possible RMA claim regarding your graphics card issue. This step is based on our email conversation and should help you move forward with resolving the problem.
You can reach Asrock support through their official website: Asrock Support. They should be able to assist you with the RMA process.
Since I haven't received a response from you, I will proceed to close the thread. If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is important to me, and I'm here to support you.
Best regards,
Dean R.
Intel Customer Support Technician
Apologies for the slow response. The RMA request was accepted and the card has been shipped.
Thank you for your help.
