Although the usage rate of the B580 graphics card is close to 100%, the frame rate is abnormally low—even the 1% low frame rate is only in single digits,and the graphics card power consumption is also relatively low.Restarting the computer or re-entering the game fails to resolve this issue.
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Hello YuezhengLing,
Thank you for posting on Intel Community Forum.
To address the issue effectively, kindly share the information below.
1. Is the issue isolated to Wuthering waves?
2. How did you install Wuthering Waves? (Official launcher, Steam, Epic Games Store)
3. Was the game functioning correctly before?
4. Does the issue occur everywhere or in specific areas?
5. Are there specific actions that trigger frame drops?
Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*
I look forward to your response.
Best regards
Jed G.
Intel Customer Support Technician
Thank you for your reply.
1.So far, this issue has only been observed when playing Wuthering Waves.
2. both official launcher and WeGame.
3.Yes, it was working perfectly fine before.
4.Everywhere.
5.No specific actions stand out – frame drops start right after launching the game.
I have reinstalled the graphics card driver（32.0.101.8247）, and the frame drop issue has now been resolved.
Thank you for your reply.
1.So far, this issue has only been observed when playing Wuthering Waves.
2. both official launcher and WeGame.
3.Yes, it was working perfectly fine before.
4.Everywhere.
5.No specific actions stand out – frame drops start right after launching the game.
I have reinstalled the graphics card driver（32.0.101.8247）, and the frame drop issue has now been resolved.
Hello YuezhengLing,
Thank you for providing all the details. Could you please confirm if this resolution meets your expectations? I’m asking because we also have the latest driver version available: 32.0.101.8250. If the issue happens with the latest driver version, kindly inform me.
I look forward to your response.
Best regards
Jed G.
Intel Customer Support Technician
In reality, the frame rate abnormality first arose one to two months ago. Unfortunately, I have no memory of the driver version in use back then, but updating the driver did fix the issue afterward. This time around, the problem occurred precisely when I was using the latest driver, which led me to opt for a driver rollback. That said, I suspect the root cause isn’t limited to the driver. The key point is that I was able to run games normally with the latest driver prior to the frame drops, and the anomaly occurred abruptly just a single day later without any modifications to either the hardware or the software.
