a770 wwe2k23 issue

[BB7]

There is a slight problem with the A770 graphics card's support for WWE2K23. I use AMD graphics card everything is fine. When I use the custom superstars downloaded from the community, the decals on my body are incorrect. Like this

[Andres_Intel]

Hello BB7,

Thank you for posting on the Intel communities. I am sorry to hear that you are having graphic corruption issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Are the superstars downloads a mod or is it part of the game?
• Take screenshots of the game settings
• Is the Resizable Bar enabled?
• Please download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[BB7]

I downloaded from the official community within the game, should belong to a MOD. Resizable BAR is enabled.

[BB7]

1

[Andres_Intel]

Hello BB7,

Thank you for your response. All the information provided has been really helpful.

Please follow the steps below and let us know the results:

• I see you have installed the latest graphics driver Beta version, update the driver to the latest stable version 31.0.101.4255. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).
• Make sure the BIOS is up to date. You can contact MSI for installation steps.
• Provide step-by-step instructions to download the game and Superstars

Regards,  

Andres P. 

Intel Customer Support Technician

[BB7]

I tried the 4255 driver and updating the BIOS to the latest, but the problem persists. Download the game from steam

[Andres_Intel]

Hello BB7,

Thank you for all the steps completed, it has been very helpful.

Last week we released a new graphics Beta driver, please follow the steps below to complete the update as you did before:

• Update the driver to the latest stable version 31.0.101.4311. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Regards,  

Andres P. 

Intel Customer Support Technician

[BB7]

4311 emmmm...

[Andres_Intel]

Hello BB7,

Thank you for your answer and all the steps done.

I will start with an investigation to provide you with more steps. As soon I have more details I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello BB7,

Thank you for your time.

We have been working on the investigation, our debug team finished investigating this issue and it was root-caused to be an issue with the game code. Intel already notified the game developer so it is on their side to fix it. It would be beneficial if you report the issue to the game developer as well.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician