b580 在生化危机系列中hdr处于灰色无法开启，在虚幻5游戏中可以开启但不生效

[hq2]

显示器是hdr1000，设置都是正确的

[hq2]

驱动6989，dp1.4

[hq2]

目前只有这些游戏出现

[Mike_Intel]

Hello hq2,

请注意，我只能用英语支持您。我使用了一个网页翻译工具来翻译这个回复，因此可能会有一些不准确的翻译。

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Can you share a screenshot of the issue?
2. What are the troubleshooting steps that you tried so far?
3. What is your game launcher?
4. Was it working fine before?
5. If yes, what was the last change made before the issue started?
6. For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[hq2]

[hq2]

3.steam

4.一开始就这样，新电脑，其他游戏正常

1.你可以帮我测试一下吗，包括虚幻5游戏可以开启但不生效

[hq2]

系统和显示器hdr都是开启的

[Mike_Intel]

Hello hq2,

Thank you for the update.

I am really sorry; I am requesting if you resend the screenshot in English for me to check this issue because I am going to try this in our lab.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[hq2]

re2,3,7,8,都是灰色不能开启，SILENT HILL 2开启后，没有效果

[hq2]

你好，请问测试过了吗

[Mike_Intel]

Hello hq2,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician