b580 Shut down PC

[belyjmrak]

Shutting down the entire PC during very intensive scenes with frame drops. The PC can't be turned on with the power button; you can only unplug it and then plug it back in. This happens rarely, but I encountered this three times in Star Wars Jedi Survivor, and five or more times in Black Myth: Wukong. Perhaps the issue occurs more frequently during frame generation. I don't think this is normal.

[Roy_Intel]

Hello belyjmrak,

Greetings from Intel Customer Support.

Thank you for posting on the Intel Community Forum.

We understand how concerning it can be when your system shuts down unexpectedly, especially during intensive usage, and we truly appreciate you bringing this to our attention.

To assist you further, we kindly request you to share the Intel® System Support Utility (SSU) report by following the instructions in the link below, ensuring that the Network tab is unchecked:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Additionally, please help us with the following details:

• Since when are you experiencing this issue?
• Have you made any recent hardware or software changes to your system?

We would also like to confirm whether you have performed a clean installation of the latest graphics driver, as we always recommend installing the latest driver version using a clean installation method to avoid any potential conflicts.

If you have not done so, we kindly request you to perform a clean installation by following the instructions provided in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Once we receive the requested information, we will be in a better position to investigate and assist you further.

Thank you for your patience and cooperation.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello belyjmrak,

I hope you’re doing well.

This is a gentle follow-up regarding your reported issue with unexpected system shutdowns. We would like to check if you had the opportunity to review our previous communication and perform the requested steps.

To proceed with the investigation, we kindly request you to share the Intel® System Support Utility (SSU) report, ensuring that the Network tab is unchecked. Additionally, please provide the following details:

• Since when are you experiencing this issue?
• Have there been any recent hardware or software changes made to your system?

We would also appreciate it if you could confirm whether a clean installation of the latest graphics driver has been performed, as this helps us rule out potential driver-related conflicts.

If you require any assistance in performing the steps or have any questions, please feel free to let us know. We are here to support you.

We look forward to your response.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello belyjmrak,

Greetings from Intel Customer Support. I hope you are doing well.

As we have not received a response from you, we will proceed with closing this inquiry for now. However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you for your understanding and cooperation.

Best regards,

Roy

Intel Customer Support Technician