graphics card detection issue

[hdemir41]

Hello everyone, my graphics card isn’t showing up. I think I formatted my computer, and I installed the necessary drivers and updates, but my graphics card still isn’t working properly. Even old games lag and freeze. How can I fix this? I’ve been dealing with this issue for more than 3 days. I’m attaching the necessary photos.

Here are my computer specifications:

Processor: Intel i5-12400F
Graphics card: Intel Arc A750
Motherboard: ASUS Prime H610M-R D4

BIOS version: 3801
Operating system: Windows 10 Pro
Graphics card driver version: 32.0.101.8250

[KennethB_Intel]

Hello hdemir41,

Thank you for reaching out to the Intel Community Forum. I understand that your Intel Arc A750 graphics card is not being detected properly, and you are experiencing lag and freezing even in older games.

To assist you further, could you please provide the following details:

• Is the graphics card detected in Device Manager? If yes, does it show any error codes?
• Have you tried reseating the graphics card and checking the PCIe power connections?
• Does the GPU fan spin or do LEDs light up when the PC is powered on?
• Have you tested the GPU with a different monitor or cable?
• Were there any recent changes or installations before this issue started?
• Can you share a screenshot of the current Device Manager display under Display Adapters?
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

We will wait for your response so we can provide further assistance.

Best regards,

Kenneth B.

Intel Customer Support Technician

[hdemir41]

1:Yes, it detects it as an error code.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.3636
Driver Provider: Microsoft
Driver Section: MSBDA
Driver Rank: 0xFB2008
Matching Device Id: PCI\CC_0300
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_4FA4&SUBSYS_4FA48086&REV_00\5&23a8d57e&6&080008

2 : "I checked the PCIe connection; it is properly seated."

3 : Yes, the graphics card's lights and fans are spinning.

4: "Yes, it was tested with a different monitor."

5 : "I recall that before this issue started, we only upgraded Windows from 32-bit to 64-bit, and I also updated the motherboard and graphics card drivers.

6 : "Sure, I will share the screenshot from under the display adapter."

"My computer became like this after a reformat, but all games ran smoothly before it."

[shanmarsh]

A graphics card detection issue often arises from outdated drivers, BIOS conflicts, improper seating, or power problems. Troubleshooting includes reinstalling drivers, checking connections, updating firmware, and verifying compatibility for stability.

[hdemir41]

There is no physical problem with the graphics card. Graphics card and motherboard bios are up to date

[KennethB_Intel]

Hello hdemir41,

Thank you for your response. I kindly suggest you try to reinstall the driver by using the Display Driver Uninstaller. Kindly see the instructions below:

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

After doing all the steps above, please let me know how it went.

I will wait for your response.

Thank you!

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello hdemir41,

I hope you were able to try the troubleshooting steps I provided earlier. Please let me know the outcome so I can determine the next steps to assist you further.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello hdemir41,

As there has been no response, I will now close this case. Should you need additional support, please feel free to open a new inquiry. This thread will no longer be monitored moving forward.

Best regards,

Kenneth B.

Intel Customer Support Technician