help with this error

[madio215721]

[Mike_Intel]

Hello madio215721,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Can you translate the error in English?
2. Was it working fine before?
3. What was the last change made in the system before the issue started?
4. What are the troubleshooting steps that you tried before contacting us?
5. For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JohnM_Intel]

Hello madio215721,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

John M.

Intel Customer Support Technician