optimization problems...

[winchester]

Hello Intel Support,

I am contacting you regarding ongoing performance and optimization issues with my Intel arc b580 graphics card, particularly in Counter-Strike 2 and applications using DirectX 11.

Before suggesting basic troubleshooting steps, I would like to clarify that I have already performed extensive testing. I have completely reinstalled Windows multiple times, used DDU (Display Driver Uninstaller) several times to remove all graphics drivers, tested different driver versions, and verified that my hardware is functioning correctly. Despite all of these efforts, the issues remain unchanged.

The main problem is the lack of optimization in Counter-Strike 2. Performance is significantly worse than expected for the hardware. I experience unstable FPS, frequent frametime spikes, stuttering, and inconsistent input responsiveness. While average FPS may appear acceptable, overall gameplay feels noticeably less smooth compared to competing GPUs in the same performance class.

I have also tested the Vulkan renderer extensively. Unfortunately, Vulkan introduces additional issues such as increased input latency, FPS fluctuations, micro-stutters, and occasional lag spikes. Because of this, Vulkan is not a viable workaround for me.

My primary concern is DirectX 11 performance and optimization. Many games still rely heavily on DX11, and the current experience is disappointing considering the capabilities of the hardware. I know the GPU itself is powerful enough, which makes these optimization shortcomings even more frustrating.

I recently purchased this graphics card and, honestly, the experience has been a major disappointment so far. I expected much better driver maturity and game optimization, especially for popular competitive titles like Counter-Strike 2.

Could you please provide information on the following:

Is Intel aware of the ongoing Counter-Strike 2 performance and stuttering issues?
Are there any upcoming driver updates specifically targeting CS2 optimization?
Are there plans to further improve DirectX 11 performance and driver overhead in future releases?

I would appreciate any information regarding future optimization efforts because, at the moment, the hardware's potential is clearly not being fully utilized.

Thank you for your time and support.

[gasoline]

Hello!

We're all waiting for Intel to fix the driver for this least popular online game on Steam...

We've been waiting for over six months now...

I recommend installing driver version 8331

Re: The new driver breaks CS 2. - Intel Community

Re: Re:Unsatisfactory performance on Counter-Strike 2 with the Arc B580 - Page 4 - Intel Community

Re: Intense gpu Vram leak on cs2 - Intel Community

So far, things have only gotten worse.

[gasoline]

I see you have an AM4 platform, but I don't see what motherboard you have—a B450 chipset?

Judging by your picture, you have PCIe 3.0, but this graphics card supports PCIe 4.0.
Either generate an SSU report or describe your system here.

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

[winchester]

Thank you for your reply.

My motherboard is an MSI B450M PRO-M2 MAX, so the system is indeed running on PCIe 3.0.

However, based on my testing, I do not believe PCIe 3.0 alone explains the behavior I am observing. While I understand there can be some performance differences between PCIe 3.0 and PCIe 4.0, the gap is generally not large enough to explain the low GPU utilization, severe frametime instability, and stuttering that I am experiencing.

During testing in Counter-Strike 2, the Intel Arc B580 averaged approximately 49% GPU utilization while maintaining normal clock speeds, temperatures, and power consumption. The issue appears to be highly API dependent. Under Vulkan, GPU utilization often reaches 80-100%, while under the default rendering path GPU utilization remains significantly lower despite poor overall performance.

Because of this behavior, I suspect the issue may be related to driver or API optimization rather than PCIe bandwidth limitations alone. The low GPU utilization and frametime issues observed in DX11-based workloads do not appear to be fully explained by the PCIe 3.0 interface.

I am currently preparing the requested SSU report and will attach it as soon as possible.

[EnricoB_intel]

Hi winchester,

To better understand your situation and provide the most effective support, I would like to ask a few clarifying questions:

1. Which Intel graphics driver version are you currently using? Have you observed the same behavior across all tested driver versions, or are there any versions that perform noticeably better or worse?
2. Could you please provide screenshots or recordings showing:
   1. FPS and frametime metrics during gameplay
   2. Graphics settings used in Counter-Strike 2
3. Does the issue occur only in Counter-Strike 2, or have you observed similar stuttering, frametime spikes, or performance inconsistencies in other DirectX 11 games? If so, please provide specific game titles.

To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
  • Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."
3. Click "Scan."
4. When the scanning is complete, click "Next."
5. Click "Save."
6. Please send the saved file to us.

The information above will help us better understand the behavior, attempt to reproduce the issue internally, and determine whether further investigation is required.

Thank you and I look forward to your reply.

Best regards,

Enrico Maco B.

Intel Customer Support Technician

[winchester]

Thank you for your response.

I have attached my SSU report, CapFrameX results, and screenshots of my Counter-Strike 2 graphics settings.

My system configuration:

• Intel Arc B580

• AMD Ryzen 5 5600

• MSI B450M PRO-M2 MAX

• Resizable BAR enabled

Driver versions tested:

• 32.0.101.8331

• 32.0.101.8801

• 32.0.101.8826

Driver 8331 did not provide a noticeable improvement and also introduced some display-related issues during testing.

The issue is most noticeable in Counter-Strike 2. GPU utilization is often much lower than expected, sometimes dropping into the 30-50% range while performance and frametimes become inconsistent. Vulkan generally produces higher GPU utilization, but introduces additional latency and a less responsive feeling compared to the default renderer.

After updating to 32.0.101.8826, GPU utilization appears somewhat improved, often reaching 70-90% in gameplay, but I am still performing additional testing.

At the moment, Counter-Strike 2 is the primary title where I consistently observe this behavior. Other Vulkan-based games appear to utilize the GPU more effectively.

Please let me know if additional logs, captures, or tests would be helpful.

[winchester]

Thank you for your response.

I have attached my SSU report, CapFrameX results, and screenshots of my Counter-Strike 2 graphics settings.

My system configuration:

• Intel Arc B580

• AMD Ryzen 5 5600

• MSI B450M PRO-M2 MAX

• Resizable BAR enabled

Driver versions tested:

• 32.0.101.8331

• 32.0.101.8801

• 32.0.101.8826

Driver 8331 did not provide a noticeable improvement and also introduced some display-related issues during testing.

The issue is most noticeable in Counter-Strike 2. GPU utilization is often much lower than expected, sometimes dropping into the 30-50% range while performance and frametimes become inconsistent. Vulkan generally produces higher GPU utilization, but introduces additional latency and a less responsive feeling compared to the default renderer.

After updating to 32.0.101.8826, GPU utilization appears somewhat improved, often reaching 70-90% in gameplay, but I am still performing additional testing.

At the moment, Counter-Strike 2 is the primary title where I consistently observe this behavior. Other Vulkan-based games appear to utilize the GPU more effectively.

Please let me know if additional logs, captures, or tests would be helpful.

[winchester]

Cevabınız için teşekkür ederim.

SSU raporumu, CapFrameX sonuçlarını ve Counter-Strike 2 grafik ayarlarımın ekran görüntülerini ekledim.

Sistem yapılandırmam:

• Intel Arc B580

• AMD Ryzen 5 5600

• MSI B450M PRO-M2 MAX

• Yeniden boyutlandırılabilir BAR etkinleştirildi

Test edilen sürücü sürümleri:

• 32.0.101.8331

• 32.0.101.8801

• 32.0.101.8826

Sürücü 8331 gözle görülür bir gelişme sağlamadı ve ayrıca test sırasında ekranla ilgili bazı sorunlar ortaya çıkardı.

Sorun en çok Counter-Strike 2'de göze çarpıyor. GPU kullanımı genellikle beklenenden çok daha düşüktür, bazen % 30-50 aralığına düşerken performans ve çerçeveler tutarsız hale gelir. Vulkan genellikle daha yüksek GPU kullanımı üretir, ancak varsayılan oluşturucuya kıyasla ek gecikme ve daha az yanıt veren bir his sunar.

32.0.101.8826'ya güncellendikten sonra, GPU kullanımı biraz gelişmiş görünüyor, genellikle oynanışta% 70-90'a ulaşıyor, ancak hala ek testler yapıyorum.

Şu anda Counter-Strike 2, bu davranışı sürekli olarak gözlemlediğim birincil başlık. Diğer Vulkan tabanlı oyunların GPU'yu daha etkili kullandığı görülüyor.

Lütfen ek günlüklerin, yakalamaların veya testlerin yararlı olup olmayacağını bana bildirin.

[winchester]

Thank you for your response.

I have attached my SSU report, CapFrameX results, and screenshots of my Counter-Strike 2 graphics settings.

My system configuration:

* Intel Arc B580
* AMD Ryzen 5 5600
* MSI B450M PRO-M2 MAX
* Resizable BAR enabled

Driver versions tested:

* 32.0.101.8331
* 32.0.101.8801
* 32.0.101.8826

Driver 8331 did not provide a noticeable improvement

The issue is most noticeable in Counter-Strike 2. GPU utilization is often much lower than expected, sometimes dropping into the 30-50% range while performance and frametimes become inconsistent. Vulkan generally produces higher GPU utilization, but introduces additional latency and a less responsive feeling compared to the default renderer.

After updating to 32.0.101.8826, GPU utilization appears somewhat improved, often reaching 70-90% in gameplay, but I am still performing additional testing.

At the moment, Counter-Strike 2 is the primary title where I consistently observe this behavior. Other Vulkan-based games appear to utilize the GPU more effectively.

Please let me know if additional logs, captures, or tests would be helpful.

[winchester]

[EnricoB_intel]

Hi Winchester,

Thank you for your response.

I will further review this with my team and attempt to replicate the issue on our end based on the details you have provided. I will get back to you as soon as possible.

Thank you and have a wonderful day.

Best regards,

Enrico Maco B.

Intel Customer Support Technician

[gasoline]

Yeah.
We wait, we hope, and we believe...)))))))))))