xess补帧在后台有音乐软件播放音乐时失效

[candy2]

尊敬的技术人员你好，首先为我没有即使回复您的信息感到抱歉，这并非我的本意，我使用邮件较少，没有及时注意到您的回复，见谅。在提交问题时我同时联系了战争雷霆公司，现在已经解决了a770被错误识别成为集成显卡的问题，并且在后续游戏中没有遇到闪退问题了，这里非常感谢所有技术人员的支持。其次，在游戏战争雷霆中，使用xess补帧时后台有使用音乐软件播放音乐，这时游戏会非常卡顿，甚至比不使用补帧时更为卡顿，这个问题也不止战争雷霆一个游戏有，在其余支持xess补帧游戏（例如鸣潮）时也会出现

[Tharun_Intel]

Hello  candy2,

I hope this email finds you well.

Thank you so much for posting your query on the Intel Community! We truly appreciate you reaching out and taking the time to share the details of what you're experiencing. We completely understand how frustrating it can be when a feature like XeSS 2.0 frame generation doesn't perform the way it should — and we're here to help you sort this out.

We've reviewed your concern and would like to suggest the following troubleshooting steps, which should help improve the situation:

1. Enable Exclusive Fullscreen Mode Some frame generation technologies, including XeSS 2.0, perform better in exclusive fullscreen mode rather than windowed or borderless window modes. Switching to exclusive fullscreen reduces interference from background applications and allows the GPU to operate more efficiently.

2. Update or Reinstall Your Intel Arc Graphics Drivers Please ensure your Intel Arc graphics drivers are updated to the latest available version. Updated drivers include important improvements and fixes that better support XeSS 2.0 features such as frame generation. You can download the latest drivers directly from the Intel Download Center.

3. Disable Hardware Acceleration in Your Music or Browser App If you're running apps like Spotify or a browser (e.g., Chrome) in the background, we recommend disabling Hardware Acceleration within their settings. This frees up GPU resources and gives XeSS 2.0 more headroom to work with.

4. Reduce In-Game Graphics Settings XeSS frame generation works best when there is a stable base frame rate to work from. If your game is already running at a low frame rate, XeSS may not behave as expected. We recommend lowering your in-game graphics settings first to establish a stable baseline before enabling frame generation.

5. Perform a Clean Driver Installation Using DDU For the best possible results, we highly recommend doing a clean reinstallation of your graphics drivers using Display Driver Uninstaller (DDU). This removes all remnants of previous driver installations, which can sometimes cause conflicts. You can find DDU on its official page and follow the steps to cleanly reinstall the latest Intel Arc driver.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

If you've tried all of the above and the issue still persists, we'd love to dig deeper! Please help us by running the Intel System Support Utility (SSU) and sharing the report link in this thread. The SSU collects important system information that will allow us to better understand your setup and provide more targeted guidance.

You can find the SSU tool and instructions here:

 https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

We're confident these steps will make a difference, and we want to make sure this gets fully resolved for you. Please don't hesitate to reply here with any updates or questions — we're keeping a close eye on this thread and will be happy to assist further.

Thanks again for being part of the Intel Community — we really do appreciate your patience and engagement!

Tharun

Intel Customer Support Technician.

[Tharun_Intel]

Hello candy2,

I hope this message finds you well.

I'm reaching out to follow up on your query and to check in on whether you had the opportunity to review my previous email.

If you have had a chance to go through it, I'd love to hear how things are going on your end. Please feel free to reply to this email with any updates, questions, or concerns — I am here to help and want to make sure everything is fully resolved to your satisfaction.

If you haven't had a chance to review it yet, no worries at all! Please do so at your convenience, and don't hesitate to reach out whenever you're ready.

Tharun

Intel Customer Support Technician.

[Tharun_Intel]

Hello candy2,

I hope you are doing well.

Thank you for reaching out to Intel Customer Support. We hope you are doing well.

We wanted to let you know that we have attempted to follow up with you a couple of times regarding your open support request, but we have not yet heard back from you. We hope that your concern may have already been resolved in the meantime!

Since we have not received a response, we will be proceeding with closing this support thread. Please note that this thread will no longer be actively monitored going forward.

However, please know that we are always here to help! If you have any further questions or need additional assistance in the future, we warmly encourage you to start a new support thread, and one of our agents will be more than happy to assist you promptly.

Thank you for being a valued Intel customer. We truly appreciate your time and hope to be of service to you again soon.

Tharun

Intel Customer Support Technician.