Im using the Intel System Defense Utility v1.7 on a Windows Server 2003 R2 computer to remotely connect to an Intel AMT supported computer with a DQ35JO motherboard. The board has the latest BIOS as of 4/2/2008. My problem is that when I connect through the internet to this computer, I get a Network Error dialog box that says, Please check network connection for the system or Power ON the AMT System and try after some time. Despite the error notice, I do get connected and Im able to access the Asset Management tab and read the remote computers hardware information. But if I click the Remote Control tab and try to perform any command such as power on/off, or boot the computer from a CD image file, I get the same error dialog mentioned above. I have no problem if I run the System Defense Utility on the same inside private network to access the computer but from the outside world via the public IP address, I get the error. Ive tried each of the following on the remote router with no success: map ports 16992-16995, put the computer in the DMZ. I thought perhaps the ISP is blocking some critical protocol so I tunneled in via a VPN but got the same error. What am I doing wrong?
Your suggestion was right-on. I successfully booted a computer 5 miles away from a CD image on my local computer through a VPN connection. For the boot to complete, about 77MB of files had to be transferred. (see www.atechworld.com for the boot image.) For the future, should the ISDU v1.7 have an editable timeout?