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petis
Beginner
1,072 Views

Intel ME Error during bootup

hello

i have a problem with my ASUS V1S, it was working and all was fine, and then suddenly it started to make problems,


i noticed that the fan was working now all the time, so i updated the BIOS to newsest 301AS and all other drivers, now the fan works better, but i noticed performance dropdown (a graphic application was running 100frames (max), now only 30~64)


and i get the Intel ME error during boot and windows tells me :

Error

Symptom:


Cause:

A device has a configuration problem that prevents it from starting properly.

Details:

The

device, Intel Management Engine Interface, cannot start properly. It

may not have the correct driver installed or may be experiencing a

hardware failure. The Plug and Play ID for this device is

PCIVEN_8086-DEV_2A04-SUBSYS_15871043-REV_033-11583659-1-18.

Resolution:

1. Verify the correct driver is installed.

2. Try updating the drivers using Windows Update.

3. Check with the manufacturer for an updated driver.

4. Attempt to uninstall and then reinstall the device using Device Manager.

Related:

Explanation of Error Codes Generated by Device Manager

Manage Devices in Windows

-----

Symptom:


Cause:

A device is disabled preventing it from working properly.

Details:

The

device, Intel Active Management Technology - SOL, is disabled. If

this device is no longer used it may be intentionally disabled. The

Plug and Play ID for this device is

PCIVEN_8086-DEV_2A07-SUBSYS_15871043-REV_033-11583659-1-1B.

Resolution:

1. Determine if you need the device.

2. If you need the device, enable it in Device Manager.

3. If you do not use the device it can be left disabled.

Related:

Explanation of Error Codes Generated by Device Manager

Manage Devices in Windows



if i try to reinstal the drive for Intel Management Engine Interface from http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/14617/eng/HECI...

it tells me : The system doesnt meet the minimal requirements to install, setup will abort


i was also seeking help here http://communities.intel.com/thread/1299?tstart=0

what should i do? i dont want to open the nb and manipulate with hw (i would lost my warranty), and would it help either? what did cause this?


thank you
0 Kudos
6 Replies
1,072 Views

Hi,

It seems that your system is not properly configured for Intel AMT. Here is a document which will help you to do this.

Also, Which Motherboard are you using? Here is a link that shows a list of all the Motherboards that go with Intel VPro systems. You can select your motherboard and install all the drivers from that link.

http://www.intel.com/products/desktop/motherboard/executive.htm?iid=mbd_main+executive

Thanks,

Sree

petis
Beginner
1,072 Views

i have AMT enabled in BIOS, but cant configure it, cause i cannot access the configuration menu (cause of the ME Error, which shows up during boot up)

how do i get to know what my motherboard is, i know i have just "Mobile Intel PM965 Express Chipset"
thats my nb :
http://1toppc.com/Merchant2/merchant.mv?Screen=PROD&Product_Code=V1S-B1

i also cannot install the driver i have from my manufacturer, not even the newest driver from the intel page

thank you
Ajith_I_Intel
Employee
1,072 Views

Hi Petis,

From the information you have provided so far, it sounds like the BIOS upgrade did not go fine. I encountered this kind of situation before and reflashing the BIOS helped me. First thing, before the OS boots up, the ME sync messages should not see any errors.

After BIOS POST, once you enter into OS, you have to make sure that the drivers (MEI, LMS etc) match the version of AMT firmware that was distributed in the BIOS. You need to work with ASUS to find out what AMT version of FW they have in there and where you can get the matching drivers for the OS. If the BIOS does not sync ME device properly, then you will see the errors in the OS also.

Let us know how things proceed.

petis
Beginner
1,072 Views

it wrote me, that bios was updated succesfull...but i cannot refresh the bios, cause i have the newest one, and it dont let me install older or the same bios...also i reinstal AMT drivers, directly from the Asus support page special for my model
http://support.asus.com/download/download_item.aspx?product=3&model=V1S&SLanguage=de-de

in my BIOS, tehre is an option Unconfiguring AMT [enabled/disable], do you have experience with that?


petis
Beginner
1,072 Views

after i install the drivers, all writes ok, but after reboot, it looks like this 
http://politea.sk/tmp/Zwischenablage03.jpg
1,072 Views

Hi,

Did you enable AMT in the Bios?

Also, the ASUS page that you had provided doesn't show any AMT specific drivers. Did you try contacting them?

Thanks,

Sree