I have the Intel vPro Platform Solutions Manager installed and am trying to connect to a machine remotely. I am connecting over a wireless network and am able to ping the machine, but get the Unable to connect error when trying to connect to it initially.
Which ports need to be opened in order for the Solutions Manager to connect to the the vPro machine?
I've tested it in house and it worked previously.
Your statement "I've tested it in house and it worked previously" suggests that the device is in a new environment. If thats the case the Wi-Fi profile for AMT wireless interface may not be in place. A quick way to determine this is to do the following
IPSM connects on ports 16992,
I am able to connect to a few of the vpro units and not some of the others.
Do you know what could be the possible causes of these two errors:
Unable to connect
I am able to ping all the machines consistently
Unauthorized and unable to connect issues are usually related to either password issues or configuration issues.
To verify a password that might be failing during a remote access session. Open up a web browser on the AMT client and enter http://localhost:16992 and enter the username of "admin" and use the password you are trying to connect with. If this works locally, it should work remotely and as such something else is going on.