Conference join issue, file address.c: line 166 (nice_address_set_port): should not be reached

N__Aji · ‎08-19-2020

We are facing some issues in specific rooms randomly in ICS 4.3 version. While joining a conference with a token, conference.join() callback does not called and get a warning message in browser console as "Websocket closed before connection established".

we got some critical errors on webrtc agents as given below :

2020-08-17 02:21:10.965 - INFO: WorkingNode - pid: 24156
2020-08-17 02:21:10.967 - INFO: WorkingNode - Connecting to rabbitMQ server...
2020-08-17 02:21:10.975 - INFO: AmqpClient - Connecting to rabbitMQ server OK, options: { host: '172.31.11.95', port: 5672 }
2020-08-17 02:21:10.990 - INFO: InternalConnectionFactory - QUIC is not enabled for internal IO
2020-08-17 02:21:10.994 - INFO: WorkingNode - webrtc-acc7ce36329ca1f264c3@172.31.10.38_3 as rpc server ready
2020-08-17 02:21:10.996 - INFO: WorkingNode - webrtc-acc7ce36329ca1f264c3@172.31.10.38_3 as monitor ready

(process:24156): libnice-CRITICAL **: 03:48:04.614: file address.c: line 166 (nice_address_set_port): should not be reached
2020-08-17 04:14:44.300 - INFO: Connections - Connection does NOT exist:74115135114053000
2020-08-17 04:18:06,067 - WARN: LibNiceConnection - id: 3136984688799194, message: failed and not received all candidates, newComponentState:4

Any idea what can be the reason behind these kind of logs ?

Any update would be appreciated.

Sree · ‎08-23-2020

I am also facing a similar issue.... if this has been resolved please advise

Pavi · ‎08-25-2020

We are also facing the same issue while joining a conference on the 4.3.1 version. This issue happened when a group of users already joined the room and after some time when some users joins then they won't be able to join conference. Once this issue happens then if any one of the already connected user refreshes then they are also not able to join back. When we monitor on browser console we got a warning message like "Websocket closed before connection established" while conference.join() executes.

And on portal we got below errors logs :

2020-08-23 04:11:53.594 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist

2020-08-23 04:21:45.081 - INFO: SocketIOServer - iDW-k7JtaJjYh7ZoAABW waiting for reconnecting timeout.
2020-08-23 04:21:45.767 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:23:06.799 - INFO: SocketIOServer - WQb696vhn99hwcMDAABh waiting for reconnecting timeout.
2020-08-23 04:23:20.374 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:23:49.657 - INFO: SocketIOServer - 0EEN5npVNaYaZ_x0AABd waiting for reconnecting timeout.
2020-08-23 04:23:49.721 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:23:52.345 - INFO: SocketIOServer - Relogin failed: Client does NOT exist
2020-08-23 04:25:42.217 - INFO: SocketIOServer - vXTcKjSCREKwR5szAABp waiting for reconnecting timeout.
2020-08-23 04:25:42.281 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist.
2020-08-23 04:27:14.111 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:27:16.733 - ERROR: V11Client - soac failed: Participant has NOT joined
2020-08-23 04:27:36.993 - INFO: SocketIOServer - vLiwOiaDwf4L2g2bAAB7 waiting for reconnecting timeout.
2020-08-23 04:27:37.056 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:27:54.511 - ERROR: V11Client - unpublish failed: Stream does NOT exist
2020-08-23 04:29:31.684 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:29:35.597 - INFO: SocketIOServer - XkZqx2_Ic92pn8XgAABg waiting for reconnecting timeout..
2020-08-23 04:34:31.588 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:34:34.307 - INFO: SocketIOServer - iNsuMZccNH4_mbFYAACg waiting for reconnecting timeout.
2020-08-23 04:34:34.492 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:34:41.184 - INFO: SocketIOServer - dCGzoCfsz6ND5aV7AADk waiting for reconnecting timeout.
2020-08-23 04:34:49.394 - ERROR: V11Client - subscribe failed: Session has been aborted
2020-08-23 04:35:02.420 - INFO: SocketIOServer - ndeviPmU3mQ8ipX0AADo waiting for reconnecting timeout.
2020-08-23 04:35:17.710 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:35:19.754 - INFO: SocketIOServer - YvSRkSja3tGA2O7mAADr waiting for reconnecting timeout.t.
2020-08-23 04:38:30.127 - INFO: SocketIOServer - Dt6WugjAV78hgI_BAAD0 waiting for reconnecting timeout.
2020-08-23 04:38:30.311 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist
2020-08-23 04:38:47.381 - INFO: SocketIOServer - jIcK2e2c9bH6N3hdAAEN waiting for reconnecting timeout.
2020-08-23 04:39:09.224 - ERROR: V11Client - unsubscribe failed: Subscription does NOT exist

Attaching the full logs of the portal. This issue will automatically resolve after sometime. But once it happens the whole session will get cancelled.

Can anyone please advise what can be the reason behind it and possible solutions for this?