Intel DevCloud Access got deactivated

[saravanakumar]

Hi,

Could you help my devcloud account to activate again?

Since I am using my official mail id for many of the Intel oneAPI development work on DevCloud, I need this account back to continue my work.

Kindly help.

Regards,

Saravana

[VaradJ_Intel]

Hi,

Good day to you.

Thanks for posting in Intel Communities.

Please can you lets us know what error you got?

Also, you can check the expiry date of your account here https://devcloud.intel.com/oneapi/get_started/ and please send us the screenshot of the same.

Thank You!

Regards,

Varad

[saravanakumar]

Hi Varad,

Appreciate your support.

I have received a mail about accound deactivation due to prohibited use.

As this is being registered from my corporate account for many proof of concept work development, i would require this to resume my work. Kindly help here.

Thanks in Advance,

Saravana

[VaradJ_Intel]

Hi,

Good day to you.

Please can you try creating a new account with your organizations email id?

Do let us know if you face any issues.

Thank You!

Regards,

Varad

[VaradJ_Intel]

Hi,

Good day to you.

Our Internal team gave us an update that you were able to create a new account.

Please can you let us know if we can close this thread?

Thank You!

Regards,

Varad

[skumar]

Hi @VaradJ_Intel 

Thanks for the support.

I am not able to create new account with my corporate account (s.palanivelrajan@accenture.com) again, as it gives "Account already exists" error.

Is there any way, you can delete the account from your side, so that i can create it again?

Regards,

Saravana

[VaradJ_Intel]

Hi,

Good day to you.

Now, Please can you retry creating a new account with your organizations email id?

Do let us know if you face any issues.

Thank You.

Regards,

Varad

[VaradJ_Intel]

Hi,

Good day to you.

We have not heard back from you. Please could you give us an update?

Thank You!

Regards,

Varad

[skumar]

Hi @VaradJ_Intel ,

I am responding to this thread using my personal credential as I am not able to access/register using my official credentials.

I tried to create a new account again using my official credentials but it says that the account already exists and does not allow me to proceed further.

Also, I am not able to sign in using my official credentials as it redirects me to the Intel Azure Portal login (I had earlier account access in it as part of a official work). I tried clearing the cache of the browser and tried in InPrivate mode as well. Nothing works for me.

Regards,

Saravana

[VaradJ_Intel]

Hi,

Good day to you.

Sorry for the delayed response.

It seems that Devcloud has cleared your account. But, Azure is not able to reset the your account.

Please can you file an IT request on a below link:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Also, do let us know if you face any issues while raising the request for your account.

Thank You!

Regards

Varad 

[VaradJ_Intel]

Hi,

Could you please provide us an update?

Is your issue resolved?

Thank You.

[saravanakumar]

Hi @VaradJ_Intel ,

Thanks for the support. The issue has been resolved and I have got the access back.

You can mark this issue as resolved.

Thanks Again.

[VaradJ_Intel]

Hi,

Good day to you.

Glad to know that your issue is resolved.

If you need any additional information, please post a new question as this thread will no longer be monitored by Intel

Thank You!

Regards 

Varad