Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
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No longer able to access devcloud via ssh or jupyter lab (Permission denied)

TKJ
Beginner
1,580 Views

I have been unable to access my devcloud for a few days now. When I use the command

 

ssh devcloud

 

I receive the message

TKJ_0-1636487226653.png

 

on both my linux and window machines

 

For jupyterlab, after I login through the intel page, I'm told that my server is starting up,as seen in the below image, but it just hangs:

TKJ_1-1636487357353.png

 

I've tried logging onto the devcloud website to check my account status using the url below, but the browser tab never loads.
https://devcloud.intel.com/oneapi/

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1 Solution
RahulU_Intel
Moderator
1,565 Views

Hi,

 

Thanks for posting in Intel communities. We'll contact you regarding access extension through private message.


Thanks and Regards

Rahul


View solution in original post

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5 Replies
RahulU_Intel
Moderator
1,566 Views

Hi,

 

Thanks for posting in Intel communities. We'll contact you regarding access extension through private message.


Thanks and Regards

Rahul


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TKJ
Beginner
1,505 Views

I received a private message one week ago, replied, and have not received a response since. I responded again yesterday, and I have still heard nothing.

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RahulU_Intel
Moderator
1,449 Views

We are extremely sorry for the delay. We were working internally on your request.

This was an unintended expiration and we have corrected the condition going forward but unfortunately the user account is expired now and not recoverable.


We request you to create a new account through the below link.


https://www.intel.com/content/www/us/en/forms/idz/devcloud-registration.html?tgt=https://www.intel.com/content/www/us/en/secure/forms/devcloud-enrollment/account-provisioning.html


Sorry for the inconvenience caused.


Thanks

Rahul


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RahulU_Intel
Moderator
1,374 Views

Hi,


We haven't heard back from you. Could you please confirm if the issue is resolved.


Thanks

Rahul


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RahulU_Intel
Moderator
1,284 Views

Hi,


We haven't heard back from you. So we will close this case for now. If you have any query you can post a new question.


Thanks and Regards

Rahul


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