Unable to access JupyterLab on Developer Cloud

[e87tn95h]

To whom it may concern,

I would not able to access JupyterLab on Intel developer cloud. My any web browser says "your connection is not private or not secure". Could you confirm your servers or services status?

Launch JupyterLab on cloud consolePrivacy error

Best regards,

Hiroshi

[Tomnjery]

I also have this problem too.

[Athirah_Intel]

Hi e87tn95h,

Thank you for reaching out to us.

I recommend trying the following steps:

1. Clear Browser Data: Please try clearing your browser data (cookies, cache, etc.) first. Proceed to login to the IDC Cloud Console and launch the Jupyter Notebook training.
2. Try Incognito Mode: If the above method does not resolve the issue, I suggest you try accessing the IDC Cloud Console and launching the Jupyter Notebook training by using "Incognito Mode" in Google Chrome or "Private Mode" if you are using Mozilla Firefox or Safari.

Please let us know if you have any further issues, and we'll be happy to help you.

Regards,

Athirah

[e87tn95h]

Hello Athirah,

Thank you for giving great reply. Clearing all browser data is important to replicate this problem.

1. Please try clearing your browser data (cookies, cache, etc.) first.
2. Go https://console.cloud.intel.com/training and sign-in with your credential.
3. Just click [Launch JupyterLab] button at upper right.

Results on my side:

Google Chrome: Your connection is not privateMicrosoft Edge: Your connection isn't privateMozilla Firefox: Did not connect: potential security issue

Best regards,

Hiroshi

[Elmer_Intel]

Hi e87tn95h,

Thank you for responding. For further investigation, please provide us with the Intel® Developer Cloud Instance Details as below:

Instance ID/Resource ID:

Instance Type:

Cloud Account ID: 

Please send the instance details to me via private message.

Regards,

Elmer

[Elmer_Intel]

Hi e87tn95h,

We are investigating this issue with the relevant team and will get back to you soon. Your patience is greatly appreciated.

Regards,

Elmer

[Athirah_Intel]

Hi e87tn95h,

We just got an update from the engineering team regarding this issue. 

Please follow the steps below:

1.Open a new tab in Chrome

2.In the address bar, type chrome://net-internals/#hsts and press Enter

3.The HSTS/PKP window will open

4.Under the Query HSTS/PKP domain section, in the Domain text box, type jupyter-batch-us-region-1.cloud.intel.com for which you want to delete the settings

5.Locate the Delete domain security policies section

6.Enter the same domain name into the box, then click the Delete button

Then, please click in "view certificate" and send us the screenshot.

Regards,

Athirah

[e87tn95h]

Hello Athirah,

> Then, please click in "view certificate" and send us the screenshot.

Certificate: DetailsCertificate: General

It looks like "self-signed key" are used with HTTPS. Regarding this connection, I would not able to trust you for now.

Best regards,

Hiroshi

[Athirah_Intel]

Hi e87tn95h,

Thank you for sharing the screenshots. We apologize for the inconvenience you are currently experiencing. Let me relay this information to the engineering team for further investigation and will update you as soon as possible. Thank you for your patience.

Regards,

Athirah

[Athirah_Intel]

Hi e87tn95h,

We just got an update from the engineering team regarding this issue.

For clarification purposes, have you tried the below steps?

1.Open a new tab in Chrome

2.In the address bar, type chrome://net-internals/#hsts and press Enter

3.The HSTS/PKP window will open

4.Under the Query HSTS/PKP domain section, in the Domain text box, type jupyter-batch-us-region-1.cloud.intel.com for which you want to delete the settings

5.Locate the Delete domain security policies section

6.Enter the same domain name into the box, then click the Delete button

Please let us know if this helps.

Regards,

Athirah

[e87tn95h]

Hello Athirah,

> For clarification purposes, have you tried the below steps?

Yes, sure. My chrome browser says "Not found" for querying HSTS/PKP domain.

chrome://net-internals/#hsts

However, it does not help that to secure or private this connection. This browser still show the same warning message.

Even if you could launch Jupyter Lab on developer cloud successfully, the browser will show "Not Secure" at address bar.
Isn't that so?

Best regards,

Hiroshi

[Zulkifli_Intel]

Hi e87tn95h,

We noticed that you are using Firefox, HTTP Strict Transport Security (HSTS) error occurs when a browser detects a violation of an HSTS policy or expired SSL certificates. Suggest clearing this using the steps below：

1. Close all open tabs in Firefox.

2. Open the full History window with the keyboard shortcut Ctrl + Shift + H (Cmd + Shift + H on Mac). Use this window or the sidebar to make the options below available.

3. Find this site: jupyter-batch-us-region-1.cloud.intel.com that you want to delete the HSTS settings for – you can search for the site at the upper right if needed.

4. Right-click the site from the list of items and click Forget About This Site. This should clear the HSTS settings (and other cache data) for that domain.

5. Restart Firefox and visit the site. You should now be able to visit the site over HTTPS

Regards,

Zul

[e87tn95h]

Hello Zulkifli,

The issue mentioned by topic title: "Unable to access JupyterLab on Developer Cloud" may be avoidable, but your replies are not my type as solution. I believe that the root cause still be on your service and not be on my browsers, such as it is exactly "expired SSL certificates are used".

Best regards,

Hiroshi

[e87tn95h]

Hello all,

It looks like this issue has been resolved. Thank you for your cooperation.

Best regards,

--

Hiroshi

[Athirah_Intel]

Hi e87tn95h,

Thank you for confirming that your issue is resolved. This thread will no longer be monitored since this issue has been resolved. If you need any additional information from Intel, please submit a new question.

Regards,

Athirah