Can't import model on openvino DL workbench

[anvarganiev]

I have just started work with DL workbench. I need to accelerate my onnx model on CPU. I'm using Mac OS Big Sur. I downloaded DL workbench via docker:

➜  ~ git:(main) ✗ docker pull openvino/workbench:2021.4
➜  ~ git:(main) ✗ docker run -p 0.0.0.0:5665:5665 --name workbench -it openvino/workbench:2021.4

Then it has written: DL Workbench is available at http://127.0.0.1:5665/. I opened it, created a project. And when I tried to import my onnx model, it stopped. I waited for 15 minutes - still the same. The DL workbench sees my CPU and it's available. Then I checked what is going in terminal, and there was: 

[E:] [BSL] found 0 ioexpander device
E: [xLinkUsb] [    566474] [gunicorn] usb_find_device_with_bcd:266  Library has not been initialized when loaded

I think problem is here, but don't know how to solve it and can't find anything in google. Does anybody face with it?

I also tried import existing models from models zoo, but unlucky.

[Zulkifli_Intel]

Hello Anvar Ganiev,

Thank you for reaching out to us.

The messages that you see in the terminal are not errors. The messages will appear when starting the DL Workbench.

Did you see this message when importing the model?: 

Model cannot be converted due to network connectivity issues on the server. Cannot download required framework. Check the internet connection of your server and specify proxies if necessary. For details, see Troubleshooting.

If yes, please check your connection it might be due to a proxy issue.

Sincerely,

Zulkifli

[anvarganiev]

Thanks for the reply! No one of this messages, just that I wrote above.

[Zulkifli_Intel]

Hello Anvar Ganiev,

Can you share with us your model?

Sincerely,

Zulkifli

[anvarganiev]

Model doesn't matter, even zoo models don't import. I tried same steps with the same model on another PC with Ubuntu and it works well.

[anvarganiev]

It doesn't work with any model, I also tried models from zoo. I even tried on the other PC with ubuntu, and it worked well there. I'm attaching screens.

[Zulkifli_Intel]

Hello Anvar Ganiev,

There are two different issues here:

1.    The following messages that you see in the terminal are not errors, and they usually will appear when starting the DL Workbench.

[E:] [BSL] found 0 ioexpander device

E: [xLinkUsb] [ 429807] [gunicorn] usb_find_device_with_bcd:266 Library has not been initialized when loaded

2.    Regarding the inability to import any model in the macOS environment, we are investigating this issue and will get back to you.

Sincerely,

Zulkifli 

[artyom_tugaryov · Accepted solution]

Hi @anvarganiev ,

Thanks for using DL Workbench!

I noticed that you are using macOS and most likely the Safari browser. I believe the model uploading stuck issue is related to the Safari browser. If you use Safari, can you try the Chrome browser? This is the recommended browser for DL Workbench: https://docs.openvinotoolkit.org/latest/workbench_docs_Workbench_DG_Prerequisites.html 

The logs in the terminal are from MYRIAD plugin, I think, and it is actually warnings.

Please, let me know if you try Chrome browser.

[anvarganiev]

Hi @artyom_tugaryov! I have just tried chrome and it is working now, model has imported. Thanks a lot!

[artyom_tugaryov]

@anvarganiev  It's great that we were able to solve your problem.

In addition, want to say, that seems that you use not the latest version of DL Workbench.

I recommend upgrading the DL Workbench using the command:

docker pull openvino/workbench:latest

it will download the 2021.4.1 version. 

And we recommend using the openvino-workbench python package to start DL Workbench: https://docs.openvinotoolkit.org/2021.4/workbench_docs_Workbench_DG_Run_Locally.html

[Zulkifli_Intel]

Hello Anvar Ganiev,

This thread will no longer be monitored since this issue has been resolved. If you need any additional information from Intel, please submit a new question. 

Sincerely,

Zulkifli