Intel® Distribution of OpenVINO™ Toolkit
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Error: Failed to create plugin - clDNNPlugin.dll


Hi Everyone,

I am pertty much new to openvino. I am wired up with the below error when I am trying to execute smart_classroom_demo app targeting GPU. NOTE: everything is working if am targeting CPU,

Error: Failed to create plugin C:\Program Files (x86)\IntelSWTools\openvino_2019.3.334\deployment_tools\inference_engine\bin\intel64\Release\clDNNPlugin.dll for device GPU

Steps I have followed:

1. Installed all the tools including opencl sdk(latest) and openvino.

2. run setupvars.bat
3. Build the samples/demo using VS 2019 Preview. Build got succeeded.
4. run smart_classroom_demo -m_act .\intel\person-detection-action-recognition-0005\FP32\person-detection-action-recognition-0005.xml -m_fd .\intel\face-detection-adas-0001\FP32\face-detection-adas-0001.xml -m_reid .\intel\face-reidentification-retail-0095\FP32\face-reidentification-retail-0095.xml -m_lm .\intel\landmarks-regression-retail-0009\FP32\landmarks-regression-retail-0009.xml -i d:\openvino\classroom.mp4 -d_act GPU -d_fd GPU -d_reid GPU -d_lm GPU
5. Message in stdout:
[ INFO ] InferenceEngine:
        API version ............ 2.1
        Build .................. 30677
        Description ....... API
[ INFO ] Parsing input parameters
[ INFO ] Reading video 'd:\openvino\classroom.mp4'
MFX: Unsupported extension: d:\openvino\classroom.mp4
[ INFO ] Loading Inference Engine
[ INFO ] Device info:
[ ERROR ] Failed to create plugin C:\Program Files (x86)\IntelSWTools\openvino_2019.3.334\deployment_tools\inference_engine\bin\intel64\Release\clDNNPlugin.dll for device GPU
Please, check your environment
No OpenCL device found which would match provided configuration:
    Intel(R) HD Graphics 4600: missing out of order support
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz: invalid device type

Kindly help!

Thanks in advance

Rajesh Somarajan

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1 Reply

Dear Rajesh Somarajan,

This error

 Intel(R) HD Graphics 4600: missing out of order support

Most likely means that your GPU is not supported. Please check the following OpenVino Systems Requirements Guide for GPUs which should be supported.

Thanks for your patience,


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