IGPU cant be detected

jasonsloan · ‎11-22-2023

My device: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz

Phenomenon: IGPU cant be detected.
Question:
I am sure the CPU has the integrated graphics, but after I run the code posted in the picture, I can only get the CPU device name without the iGPU.

AlHill · ‎11-22-2023

Do you have an add-on graphics card (like nvidia or amd)?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

jasonsloan · ‎11-22-2023

Thanks AlHill!

My system is ubuntu with graphics and I dont have an add-on graphics card, I beleive I can see the graphical inteface because of the iGPU works.
And can the tool you mentioned above work as well on ubuntu?

Zulkifli_Intel · ‎11-22-2023

Hi jasonsloan,

Thank you for reaching out to us.

Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz has Intel® HD Graphics 530, which is supported by OpenVINO (refer to system requirements).

Based on the screenshot that you shared. You are using Intel(R) Xeon(R) CPU E5-2640 v4 @ 2.40GHz instead of Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz. The Intel(R) Xeon(R) CPU E5-2640 v4 @ 2.40GHz does not contain integrated graphics and I believe that is why no iGPU appeared. Please check your hardware.

Regards,

Zulkifli

jasonsloan · ‎11-22-2023

Sorry to post a wrong screenshot. The right one is below.
Can you give me the instructions to fix the misdetection of the IGPU?
Thanks a lot!

Zulkifli_Intel · ‎11-23-2023

Hi jasonsloan,

Please share these details:

OpenVINO version
Ubuntu version
Output of this command: lspci -k | grep -EA3 'VGA|3D|Display'
Output of this command: clinfo

Regards,

Zulkifli

jasonsloan · ‎11-23-2023

Thanks for your reply!

My environment is:

OpenVINO version: 2023.1.0 - 12185 - 9e6b00e51cd - releases / 2023 / 1
Ubuntu version: 22.04 LTS
Output of this command: lspci -k | grep -EA3 'VGA|3D|Display'

4.Output of this command: clinfo

Zulkifli_Intel · ‎11-24-2023

Hi jasonsloan,

These are the suggestions that you can try:

Enable Integrated Graphics in the BIOS. In the BIOS menu, the setting was under Chipset > Internal Graphics > [Enabled].
Follow the Configure Intel Processor Graphics guide.

Regards,

Zulkifli

jasonsloan · ‎11-27-2023

Thanks Zulkifli!

When I tried to fix it with your first suggestion, I couldnt find the setting you mentioned, and the complete bios setting of my computer is below:

Zulkifli_Intel · ‎11-27-2023

Hi jasonsloan.

You can go to Video and then select Intel HD Graphic.

For your information, there was a similar issue in the compute-runtime GitHub page where the user also received "clinfo Number of platforms 0". This issue was resolved by adding the user to the "render" group. You can try this method to see if this solves the clinfo issue.

On the other hand, can you please try to install the apt packages below:

apt-get install -y ocl-icd-libopencl1 intel-opencl-icd intel-level-zero-gpu level-zero

Regards,

Zulkifli

jasonsloan · ‎11-27-2023

Thanks Zulkifli!

As your suggestions above:
--Enable Integrated Graphics in the BIOS(go to Video and then select Intel HD Graphic Done √

--Follow the Configure Intel Processor Graphics guide Partly Done

--"gmmlib" build and install Done √

--"llvm-project" build Done √

--"SPIRV-LLVM-Translator" build with pre-install LLVM Done √

--"vc-intrinsics" in-tree build Done √

--"opencl-clang"in-tree build Failed ×

--The reason is below , I think maybe the "llvm" specific path is not right? But in the root dir of the llvm-project, there is no CMakeLists.txt indeed.

--'adding the user to the "render" group' Failed ×

--I dont have the group whose name is 'render'

--install the apt packages 'ocl-icd-libopencl1 intel-opencl-icd intel-level-zero-gpu level-zero' Failed ×

--cant locate the last two packages "intel-level-zero-gpu level-zero". I tried to use 'sudo apt update' first, and still failed to fetch them.

After tried all of these above, I tested in python and it even went worse:

Zulkifli_Intel · ‎11-28-2023

Hi jasonsloan,

We are investigating this issue and will get back to you soon.

Regards,

Zulkifli

jasonsloan · ‎11-30-2023

Hi Zulkifli!

How is the progress?

Maybe the IGPU of Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz cant be detected indeed?

Zulkifli_Intel · ‎12-14-2023

Hi jasonsloan.

Sorry for the late reply. We are trying to replicate the issue on our side, but unfortunately, we have failed to do so. Another reason why the Intel iGPU is not detected might be due to the BIOS is not updated.

Do you have a Windows OS installed on this system?

Regards,

Zulkifli

jasonsloan · ‎12-14-2023

Hi Zulkifli!

Thank you for keeping following up!

I restart my computer and enter the bios menu as below.

The computer once installed a windows system, but I remembered that I chose "clear the previous system before install ubuntu" option(or something like this) when I installed ubuntu.

Does the bios menu below mean that I still have a windows system as well as a ubuntu system meanwhile?

Thanks a lot!

Zulkifli_Intel · ‎12-15-2023

Hi jasonsloan,

The Windows OS has been deleted, but the Windows Boot Manager is still there because the folder /boot/efi/EFI/Microsoft/ still exists in your SSD.

Another thing you can do is update the GPU driver to the latest (22.43.24595.30 for Ubuntu 22.04). Hope this helps.

Regards,

Zulkifli

Zulkifli_Intel · ‎12-21-2023

Hi, this thread will no longer be monitored since we have provided a solution. If you need any additional information from Intel, please submit a new question.

Regards,

Zulkifli