Intel (R) HD Graphics 620 driver version 27.20.100.8682 crashes OpenVINO Face detector model

[reinvdo]

Hi all,

we have issues with the driver in the subject: when our application tries to 'activate' the OpenVINO face detector model it fails:

Exception
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception. at _CxxThrowException(Void* , _s__ThrowInfo* ) at InferenceEngine.details.extract_exception(StatusCode status, SByte* msg) at InferenceEngine.InferRequest.Infer(InferRequest* ) at BaseDetection.submitRequest(BaseDetection* ) at FaceDetection.submitRequest(FaceDetection* ) at NNFaceDetectorInternal.Detect(NNFaceDetectorInternal* , Mat* mat) at WonderStore.Box.Native.NNFaceDetector.Detect(NativeBitmap bitmap) at WonderStore.Box.Tracking.Wpf.Filters.FaceDetectorFrameFilterBase.DetectFaces(IFrame frame, NativeBitmap nativeBitmap, FacesFeaturesWrapper feature) at WonderStore.Box.Tracking.Wpf.Filters.FaceDetectorFrameFilterBase.Apply(IFrame frame) at WonderStore.Box.Tracking.Implementations.FramePipeline.DirectProcess(IHandle`1 frameHandle) at WonderStore.Box.Tracking.Wpf.Sources.VideoCaptureFrameSource.<ProcessLoop>g__Process|54_0(IHandle`1 bitmap)

After applying a Roll Back of the driver in the Device Manager, everything runs smoothly. 

We run our application on Intel NUC BLKNUC7i3DNK2E with Windows 10 Enterprise LTSC Version 1809 OS Build 17763.12.17

Any suggestions?

Thanx for your help and support.

Kind regards,

Reinie

[reinvdo]

Hi all,

we have issues with the driver in the subject: when our application tries to 'activate' the OpenVINO face detector model it fails:

Exception
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception. at _CxxThrowException(Void* , _s__ThrowInfo* ) at InferenceEngine.details.extract_exception(StatusCode status, SByte* msg) at InferenceEngine.InferRequest.Infer(InferRequest* ) at BaseDetection.submitRequest(BaseDetection* ) at FaceDetection.submitRequest(FaceDetection* ) at NNFaceDetectorInternal.Detect(NNFaceDetectorInternal* , Mat* mat) at WonderStore.Box.Native.NNFaceDetector.Detect(NativeBitmap bitmap) at WonderStore.Box.Tracking.Wpf.Filters.FaceDetectorFrameFilterBase.DetectFaces(IFrame frame, NativeBitmap nativeBitmap, FacesFeaturesWrapper feature) at WonderStore.Box.Tracking.Wpf.Filters.FaceDetectorFrameFilterBase.Apply(IFrame frame) at WonderStore.Box.Tracking.Implementations.FramePipeline.DirectProcess(IHandle`1 frameHandle) at WonderStore.Box.Tracking.Wpf.Sources.VideoCaptureFrameSource.<ProcessLoop>g__Process|54_0(IHandle`1 bitmap)

After applying a Roll Back of the driver in the Device Manager, everything runs smoothly. 

We run our application on Intel NUC BLKNUC7i3DNK2E with Windows 10 Enterprise LTSC Version 1809 OS Build 17763.12.17

Any suggestions?

Thanx for your help and support.

Kind regards,

Reinie

[IntelSupport]

Hi Reinier,

Thank you for reaching out to us. If possible, could you update the graphics driver and run the following command in the terminal:

demo_squeezenet_download_convert_run.bat -d GPU

The demo is located in the 'deployment_tools/demo' folder.

If it doesn't work, please share additional information regarding:

• OpenVINO toolkit version
• Full error output from the demo execution

We highly value your cooperation. Thank you.

Regards,

Adli

[reinvdo]

Hi Adli,

thanx for your answer and help.

unfortunately we do not have OpenVINO installed on the production devices on which this happens, so we can not perform the commands.

We have a work around by doing a Roll Back of the driver stating that this version of the driver breaks our apps, hoping that windows will not upgrade the driver after this.

We have some test devices around, but we still have not experienced this problem. As soon as we do, we will install OpenVINO and execute your instructions.

Kind regards,

Reinier

[IntelSupport]

Hi Reinie,

We would like to replicate this issue on our end. If possible, could you share additional information regarding the method you used to activate the application without the OpenVINO toolkit? Did you use the Deployment Manager?

Thank you.

Best regards,

Adli

[IntelSupport]

Hi Reinier,

Thank you for your question. If you need any additional information from Intel, please submit a new question as this thread is no longer being monitored.

Regards,

Adli