Intel® Distribution of OpenVINO™ Toolkit
Community support and discussions about the Intel® Distribution of OpenVINO™ toolkit, OpenCV, and all things computer vision-related on Intel® platforms.

NCSM2450.DK 433157

idata
Community Manager
366 Views

Past is not starting through USB-port to computer, could you please advise reason for this?

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3 Replies
idata
Community Manager
201 Views

Hi @Shikha

 

Could you please provide additional information on how you are connecting the NCS to you computer?

 

     

  • Are you using a powered USB Hub?
  •  

  • Have you tried different USB ports 3
  •  

  • Do you see the device when running lsusb?
  •  

  • Have you tried running the examples included in the ncsdk (any errors)?
  •  

 

Regards,

 

Jesus
idata
Community Manager
201 Views
1. used with USB Hub and without usb hub. 2. tried different usb ports as well as different computers. 3. can't see the device. 4. examples did not run.

 

Please advise if device is faulty.

 

.
idata
Community Manager
201 Views

Hi @Shikha

 

By any chance are you using the Neural Compute Stick on a Virtual Machine? This would require to have USB filters setup to connect the device to the guest OS.

 

If no virtual machine is used and the device is not listed with lsusb on multiple computers then it's possible the device is faulty. Please take a look at the following web page regarding the warranty support.

 

https://software.intel.com/en-us/neural-compute-stick/warranty

 

Regards,

 

Jesus
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