OpenVINO for Windows 10 Installer Crashing

[dan13]

When using the OpenVINO for Windows 10 installer, it eventually stops working properly and gives me a bunch of error logs. The first error I was able to find in one of the logs said:

[t2ed4 2021.06.18 15:19:17.428 00000a76] [msistd]: INFO: Internal call: error code: 259 (No more data is available.
), call: MsiEnumRelatedProducts( guid.c_str(), 0, i, prod ), function:msistd::CInstaller::RelatedProducts, file:sources\stdInstallLib.cpp, line:993

I wasn't able to find information on what error code 259 is and saw this same error code appear multiple times in the logs. I have attached the log and can provide the rest of the logs as well if needed.

[Wan_Intel]

Hi Dan Najarian,

Thank you for using OpenVINO™.

I have successfully downloaded and installed OpenVINO™ 2021.3 on my local machine. I encourage you to reinstall OpenVINO™ 2021.3 again.

OpenVINO™ 2021.3 is available for download at the following page:

https://software.seek.intel.com/openvino-toolkit

Choose the Operating System, fill in personal details, and click on the “Submit” button. Then, choose a Version from the drop-down button, and choose a Download Options.

Next, install OpenVINO™ 2021.3 by following the steps given in the installation guides:

https://docs.openvinotoolkit.org/2021.3/openvino_docs_install_guides_installing_openvino_windows.html

To verify OpenVINO™ 2021.3 is installed correctly on your local machine, please run demo scripts located in Get Started Guides:

https://docs.openvinotoolkit.org/2021.3/get_started_guides.html

For example, if you are using Windows OS, you can run the Inference Pipeline Demo Script:

https://docs.openvinotoolkit.org/2021.3/openvino_docs_get_started_get_started_windows.html#inference_pipeline_demo_script

Please get back to us should you face any difficulty in downloading and installing OpenVINO 2021.3.

Regards,

Wan

[Wan_Intel]

Hi Dan Najarian,

This thread will no longer be monitored since we have provided a solution. 

If you need any additional information from Intel, please submit a new question. 

Regards,

Wan