Intel® Distribution of OpenVINO™ Toolkit
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OpenVINO for Windows 10 Installer Crashing

dan13
Beginner
208 Views

When using the OpenVINO for Windows 10 installer, it eventually stops working properly and gives me a bunch of error logs. The first error I was able to find in one of the logs said:

[t2ed4 2021.06.18 15:19:17.428 00000a76] [msistd]: INFO: Internal call: error code: 259 (No more data is available.
), call: MsiEnumRelatedProducts( guid.c_str(), 0, i, prod ), function:msistd::CInstaller::RelatedProducts, file:sources\stdInstallLib.cpp, line:993

 

I wasn't able to find information on what error code 259 is and saw this same error code appear multiple times in the logs. I have attached the log and can provide the rest of the logs as well if needed.

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2 Replies
Wan_Intel
Moderator
177 Views

Hi Dan Najarian,

Thank you for using OpenVINO™.


I have successfully downloaded and installed OpenVINO™ 2021.3 on my local machine. I encourage you to reinstall OpenVINO™ 2021.3 again.


OpenVINO™ 2021.3 is available for download at the following page:

https://software.seek.intel.com/openvino-toolkit


Choose the Operating System, fill in personal details, and click on the “Submit” button. Then, choose a Version from the drop-down button, and choose a Download Options.


Next, install OpenVINO™ 2021.3 by following the steps given in the installation guides:

https://docs.openvinotoolkit.org/2021.3/openvino_docs_install_guides_installing_openvino_windows.htm...


To verify OpenVINO™ 2021.3 is installed correctly on your local machine, please run demo scripts located in Get Started Guides:

https://docs.openvinotoolkit.org/2021.3/get_started_guides.html


For example, if you are using Windows OS, you can run the Inference Pipeline Demo Script:

https://docs.openvinotoolkit.org/2021.3/openvino_docs_get_started_get_started_windows.html#inference...


Please get back to us should you face any difficulty in downloading and installing OpenVINO 2021.3.


Regards,

Wan


Wan_Intel
Moderator
151 Views

Hi Dan Najarian,


This thread will no longer be monitored since we have provided a solution. 

If you need any additional information from Intel, please submit a new question. 


Regards,

Wan


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