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OpenVINO install_prerequisites.bat not running on Windows 10

Morgan1
Novice
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I've been trying to install OpenVINO on my Windows 10 computer by following the installation instructions on the OpenVINO website. I keep getting the attached error when I get to the step of running install_prerequisites.bat as well as when I try to configure the model optimizer for each framework separately also. I have the most recent release of tensorflow, 2.4.1, so I'm not quite sure how to resolve this issue.

Can anyone please offer any assistance?

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Wan_Intel
Moderator
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Hi Morgan1,


Good to know that you are using Python 3.8.9 (64-bit) on your computer.


Which OpenVINO™ version you are using?

I was able to generate the same error when I use the OpenVINO™ version 2020.3 and below. This is because Python 3.8 is only supported by OpenVINO™ version 2021.1 onwards.


Thus, please install the OpenVINO™ version 2021.2 and give it a try. Do come back to us if your issue still persists.



Regards,

Wan


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Wan_Intel
Moderator
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Hi Morgan1,

 

Thanks for reaching out to us.

 

I’ve investigated your issue, and the reason for your error is that you are using Python 3.8.9 (32-bit). Intel® Distribution of OpenVINO™ toolkit requires Python 64-bit, as mentioned here.

 

Which Python edition (32-bit or 64-bit) are you using? You can check your Python edition by typing “python” in the Command Prompt.

 

Please install Python 3.8.9 (64-bit) and give a try to run the install_prerequisites.bat again.



Regards,

Wai Fook


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Morgan1
Novice
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Hello Wai,

Thank you for your response. I do have the 64-bit version of python 3.8.9 installed. When I run the command you provided, this is what I get:

Python 3.8.9 (tags/v3.8.9:a743f81, Apr 6 2021, 14:02:34) [MSC v.1928 64 bit (AMD64)] on win32

Do you have any other suggestions of what I might try to get OpenVINO working?

 

Thank you,

Morgan

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Wan_Intel
Moderator
2,314 Views

Hi Morgan1,


Good to know that you are using Python 3.8.9 (64-bit) on your computer.


Which OpenVINO™ version you are using?

I was able to generate the same error when I use the OpenVINO™ version 2020.3 and below. This is because Python 3.8 is only supported by OpenVINO™ version 2021.1 onwards.


Thus, please install the OpenVINO™ version 2021.2 and give it a try. Do come back to us if your issue still persists.



Regards,

Wan


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Morgan1
Novice
2,275 Views

Hello Wan,

This did resolve the issue. Thank you so much for your help!

 

Best,

Morgan

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Wan_Intel
Moderator
2,266 Views

Hi Morgan1,


This thread will no longer be monitored since this issue has been resolved. If you need any additional information from Intel, please submit a new question.



Regards,

Wan


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