Intel® Distribution of OpenVINO™ Toolkit
Community support and discussions about the Intel® Distribution of OpenVINO™ toolkit, OpenCV, and all things computer vision-related on Intel® platforms.

USB not Recognised

idata
Community Manager
746 Views

I have bought new Movidius Neural stick recently.

 

First day it ran successfully..

 

On the second day usb device is not detected…

 

I also tried to connect on different computers, but the same issue is still there…

 

lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 2717:ff40 Bus 001 Device 003: ID 03f0:2f4a Hewlett-Packard Bus 001 Device 002: ID 03f0:1f4a Hewlett-Packard Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

 

Remains the same before and after plugging the device on USB 3.0.

 

Hope you can help me.

 

Thanks!
0 Kudos
5 Replies
idata
Community Manager
312 Views

@ketul93 Sorry to hear that you've having issues with your NCS device. Can you try the following:

 

     

  1. Make sure your NCS device is unplugged and run the following command to clear your dmesg log: sudo dmesg -C
  2.  

  3. Plug in your NCS device.
  4.  

  5. Type in dmesg to see if the device properly enumerates.
  6.  

  7. Save the dmesg log from the previous step and paste the output in this forum thread.
  8.  

idata
Community Manager
312 Views

@Tome_at_Intel :- Thanks for your quick comment…

 

I have tried as per your comments. But I got the following output…

 

parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$ sudo dmesg -C parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$ dmesg parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$ python3 hello_ncs.py Error - no NCS devices detected, verify an NCS device is connected. parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$

 

Kindly help for the further process.

 

Thanks… !

idata
Community Manager
312 Views

@ketul93 It sounds like there could be an issue with your stick. I recommend requesting a replacement from the online retailer you purchased from if within 30 days of purchase. If more than 30 days have passed since your purchase, I recommend opening a warranty issue with Intel Support. Thanks.

idata
Community Manager
312 Views

@Tome_at_Intel I'm getting the same issue whereby my pi doesn't detect movidius. After doing your steps dmesg gives me the following.

 

pi@raspberrypi:~ $ dmesg

 

[24057.055860] usb 1-1.4: new high-speed USB device number 14 using dwc_otg

 

[24057.186918] usb 1-1.4: New USB device found, idVendor=03e7, idProduct=2485

 

[24057.186934] usb 1-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3

 

[24057.186944] usb 1-1.4: Product: Movidius MyriadX

 

[24057.186953] usb 1-1.4: Manufacturer: Movidius Ltd.

 

[24057.186961] usb 1-1.4: SerialNumber: 03e72485

 

pi@raspberrypi:~/workspace/ncappzoo/apps/hello_ncs_py $ lsusb

 

Bus 001 Device 019: ID 03e7:2485

 

Bus 001 Device 003: ID 0424:ec00 Standard Microsystems Corp. SMSC9512/9514 Fast Ethernet Adapter

 

Bus 001 Device 002: ID 0424:9514 Standard Microsystems Corp. SMC9514 Hub

 

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

 

pi@raspberrypi:~/workspace/ncappzoo/apps/hello_ncs_py $ python3 hello_ncs.py

 

Error - no NCS devices detected, verify an NCS device is connected.
idata
Community Manager
312 Views

Hi @klitter

 

The NCSDK is not compatible with the NCS2. The only software kit that _is_ compatible with the NCS2 is OpenVINO. Here is the download page for OpenVINO where you can also find installation instructions.

 

Best Regards,

 

Sahira
Reply