I have bought new Movidius Neural stick recently.
First day it ran successfully..
On the second day usb device is not detected…
I also tried to connect on different computers, but the same issue is still there…
lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 2717:ff40 Bus 001 Device 003: ID 03f0:2f4a Hewlett-Packard Bus 001 Device 002: ID 03f0:1f4a Hewlett-Packard Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Remains the same before and after plugging the device on USB 3.0.
Hope you can help me.
@ketul93 Sorry to hear that you've having issues with your NCS device. Can you try the following:
- Make sure your NCS device is unplugged and run the following command to clear your dmesg log:
sudo dmesg -C
- Plug in your NCS device.
- Type in
dmesgto see if the device properly enumerates.
- Save the dmesg log from the previous step and paste the output in this forum thread.
@Tome_at_Intel :- Thanks for your quick comment…
I have tried as per your comments. But I got the following output…
parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$ sudo dmesg -C parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$ dmesg parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$ python3 hello_ncs.py Error - no NCS devices detected, verify an NCS device is connected. parallels@ubuntu:~/ketul/intel/ncsdk/examples/apps/hello_ncs_py$
Kindly help for the further process.
@ketul93 It sounds like there could be an issue with your stick. I recommend requesting a replacement from the online retailer you purchased from if within 30 days of purchase. If more than 30 days have passed since your purchase, I recommend opening a warranty issue with Intel Support. Thanks.
@Tome_at_Intel I'm getting the same issue whereby my pi doesn't detect movidius. After doing your steps dmesg gives me the following.
pi@raspberrypi:~ $ dmesg
[24057.055860] usb 1-1.4: new high-speed USB device number 14 using dwc_otg
[24057.186918] usb 1-1.4: New USB device found, idVendor=03e7, idProduct=2485
[24057.186934] usb 1-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[24057.186944] usb 1-1.4: Product: Movidius MyriadX
[24057.186953] usb 1-1.4: Manufacturer: Movidius Ltd.
[24057.186961] usb 1-1.4: SerialNumber: 03e72485
pi@raspberrypi:~/workspace/ncappzoo/apps/hello_ncs_py $ lsusb
Bus 001 Device 019: ID 03e7:2485
Bus 001 Device 003: ID 0424:ec00 Standard Microsystems Corp. SMSC9512/9514 Fast Ethernet Adapter
Bus 001 Device 002: ID 0424:9514 Standard Microsystems Corp. SMC9514 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pi@raspberrypi:~/workspace/ncappzoo/apps/hello_ncs_py $ python3 hello_ncs.py
Error - no NCS devices detected, verify an NCS device is connected.
The NCSDK is not compatible with the NCS2. The only software kit that _is_ compatible with the NCS2 is OpenVINO. Here is the download page for OpenVINO where you can also find installation instructions.