Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.
1173 Discussions

Account Locked, Support will do nothing

roscoero
Beginner
1,262 Views

Hello - 

I had to make a new account with an alternate email to even post here due to my actual account being locked. Support refuses to do anything, I've had two different tickets and both get closed just telling me to post on this forum (which I can't do if my account is locked!) 

I've even tried the account support form, which has an option for if your account is locked... and they closed that ticket too! What gives!

 

What the heck do I need to do to get my account unlocked??? Unbelievable. 

8 Replies
1d10t
New Contributor I
1,219 Views

You are not the only one.

0 Kudos
Kenny_Tan
Moderator
1,196 Views

Hi,


Kindly take note that they will be some slowness on the first reply due to the public holiday, we will get back to you as soon as possible.


Thanks,


BoonBengT_Intel
Moderator
1,178 Views

Hi @roscoero,


Thank you for posting in Intel community forum and hope all is well.

Apologies for the inconvenient caused from all the account and unpleasant login experiences.

May I know which account are you referring to? Intel general account or specific platform/website account?

This is part of our better digital experiences transformation, for those account/login related challenges, we do have a dedicated team which will assist you through the issues encounter to solved them.


Below are the details for the different channel available:

- Ticket: https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

- Chat: https://intelsupportchat.secure.force.com/icslivechat/ICS_A_E_English_Chat_Page

- Phone: https://www.intel.com/content/www/us/en/support/topics/support-phone-list.html


Note: As for the real-time support would suggest to follow the phone channels above, there is also live FAQ that is available for references. (https://www.intel.com/content/www/us/en/support/topics/azure-sign-in-faq.html)


Thank you for the questions.


Best Wishes

BB


roscoero3
Beginner
1,149 Views

Hello - I've tried all 3 of those methods. They enter a ticket which gets closed and I'm told to post here.

I've had to make a new account (again) because there's some wierd overlap between own intel uses microsoft account and my company does. 

 

The account that is locked is a legacy email before my company was purchased. I'm trying to transfer a license that is on a different email of somebody who left the company, but whos email is on that legacy domain.

 

The login fails as soon as I enter the emailed verification code. It's just a regular account, but I want to get Self-service licensing center access on it.

 

Thanks

BoonBengT_Intel
Moderator
1,118 Views

Hi @roscoero,


Noted on the account which is having issues logged in to Self-service licensing center.

That would be the general purpose account which is used to login across different webpages.


Due to the urgency request, I would suggest to use the phone channels to get in touch with our support based on your local site, which will provide you real-time support on the mention account issues.

Hope that clarify.


Best Wishes

BB


BoonBengT_Intel
Moderator
1,066 Views

Hi @roscoero,


Greetings, as we do not receive any further clarification/updates on the matter, hence would assume you managed to get in touch with the relevant team to get support on the accounts challenges. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. For new queries, please feel free to open a new thread and we will be right with you. Pleasure having you here.


Best Wishes

BB


roscoero
Beginner
1,059 Views

Hello 

 

My account is still locked. I have contacted phone support and they gave me a few links which are directions to activate my account for azure. I've already tried those, and that's where my account is indicated as locked. 

 

 

TGrev
Novice
1,036 Views

Hello,

I have the same problem. Lost my Login-Info and there is no way to renew/reset

the password. There is no link for doing that.Have to use the single-use-passcode

all the time.

And yes, the support simply has closed the ticket.  So I lost the access to all the

licenses of my company i once managed in the SSLC.  

Really unbelievable !!!

Need urgent help.

Reply