Alterad fails to work with new license

[NJackson]

I have recently generated a floating license for Quartus and Questa to replace a license that was out of its maintenance period. After I loaded it onto the FlexLM server, I found that Quartus no longer sees the license. However, when reverting back to our old license, I noted that Quartus could see it.

Looking at the server status when using the new license shows this:

--------
Status
--------
Flexible License Manager status on Tue 7/11/2023 10:27

[Detecting lmgrd processes...]
License server status: 27001@BPL-DEV01
License file(s) on BPL-DEV01: C:\flexlm\LR-127929_License.dat:

BPL-DEV01: license server UP (MASTER) v11.18.2

Vendor daemon status (on BPL-DEV01):

alterad: No socket connection to license server manager.
License path: 27001@BPL-DEV01;
FlexNet Licensing error:-7,10015

mgcld: UP v11.16.4
Feature usage info:

Users of mgcvipae: (Total of 4 licenses issued; Total of 0 licenses in use)

Users of mgcvipaeaxi: (Total of 8 licenses issued; Total of 0 licenses in use)

Users of mgcvipaeaxi4: (Total of 4 licenses issued; Total of 0 licenses in use)

Users of alteramtivsim: (Total of 4 licenses issued; Total of 0 licenses in use)

Users of intelqsim: (Total of 4 licenses issued; Total of 0 licenses in use)

Users of intelqsimstarter: (Total of 2 licenses issued; Total of 0 licenses in use)

This clearly shows that the alterad says there is no socket available to license server manager. Why is this the case and why would reverting back to an old license file resolve it?

FlexLM and the daemons have all been updated to the latest versions.

[AR_A_Intel]

Hello,

Welcome to INTEL forum. Pre my understanding, the error: alterad: No socket connection to license server manager.

License path: 27001@BPL-DEV01;

FlexNet Licensing error:-7,10015

The error message indicates that the connection was interrupted because the device switched to a different access point while roaming. This typically occurs when the default ports are being utilized or if a VPN/Firewall configuration is preventing the connection.

To resolve this issue, please ensure that ports are open and accessible in your network's firewall settings. If you have a Firewall in place or if there are other License servers running on the same device, you might need to modify the Server Ports. You can do this by clicking the Server Ports button and making the necessary changes.

[NJackson]

Thanks for your reply.

We looked at what you've suggested and can confirm that the firewall is not preventing the connection. As I've said in my original post, when we revert to our older license file, which contains the same paths and port settings, the Licence Manager is able to access the Altera Daemon. This suggests that there is a problem with the new license file some how.

I have compared both files and can confirm that there's no hidden characters around the port settings.

Any ideas on how to proceed?

[NJackson]

This is still a live issue for us. Would anybody care to provide some support?

[AR_A_Intel]

Hi

Apologize for the delay as I’m OOO recently. If this fail, could you provide me the old license and new license.dat file for checking.

For privacy, reply/attach file in private message.

[NJackson]

I've attached both license files. I have had to change the extension from .dat to .txt to allow them to be attached

[AR_A_Intel]

Hi

Thanks for update. Could you restart server.

Solution:

Restart your Windows/Linux Server to eliminate all services and force a new start. On Windows, check the “Force Server Shutdown” box on the “Start/Stop/Reread” tab in lmtools.exe. Open the LMTOOLS again and perform status enquiry, it should show the SERVER UP now.

Start the service to see if it launches. You will see a small message at the bottom of the LMTools windows stating if it started or not.

If it does not start, select the 'Config Services' tab and select 'View Log'. Make a copy of this log and attach for further checking.

[NJackson]

Hi,

I've attached a copy of the log when attempting to start using our new license file (the one that doesn't appear to work). Also I've added below the output from 'Perform Status Enquiry'.

--------

Status

--------

Flexible License Manager status on Fri 8/4/2023 14:02

[Detecting lmgrd processes...]

License server status: 27001@BPL-DEV01

    License file(s) on BPL-DEV01: C:\flexlm\LR-127929_License.dat:

BPL-DEV01: license server UP (MASTER) v11.18.2

Vendor daemon status (on BPL-DEV01):

   alterad: UP v11.18.2

Feature usage info:

Users of ip_base:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of ip_embedded:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of maxplus2verilog:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of maxplus2vhdl:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of quartus_nonvolatile_encryption:  (Total of 8 licenses issued;  Total of 0 licenses in use)

Users of sw_pe:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of maxplus2:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of quartus_pro:  (Total of 8 licenses issued;  Total of 0 licenses in use)

Users of quartus:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_00A2:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_00BE:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_00BF:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_00BD:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_010C:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_0034:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_00D8:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of 6AF7_0014:  (Total of 4 licenses issued;  Total of 0 licenses in use)

     mgcld: Cannot connect to license server system.

The license server manager (lmgrd) has not been started yet,

the wrong port@host or license file is being used, or the

port or hostname in the license file has been changed.

Feature:       mgcvipae

Server name:   10.125.0.90

License path:  27001@BPL-DEV01;

FlexNet Licensing error:-15,578.  System Error: 10049 "WinSock: Invalid address"

[AR_A_Intel]

Hi

We are unable to reproduce the issue on our end, and we have engaged our engineering team for further assistance in addressing your problem. Could you please provide us with more details?

Name :

Email Address :

Company Name :

Company Address :

1) Error message screen shot

2) Screenshot of Quartus II>>tools>>license setup

3) Machine OS information

4) Quartus version used

For privacy, reply/attach file in private message.

[AR_A_Intel]

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you