Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.
1143 Discussions

Cannot Access Self Service Licensing Center

hwardlaw
Beginner
1,314 Views

I am unable to reach your Self Service Licensing Center. I appears other users are having this issue:

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Self-Service-Licensing-center/td-p/1231980

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Error-in-Self-Service-Licensing-Center-to-set-up-the-license/td-p/1233379

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Access-to-the-fpga-license-center/m-p/1232549#M2480

 

I have the same error as described in these posts. I am redirected to a webpage @ (https://fpgasupport.intel.com/Licensing/notAuthorized.html?r=-1144960729) that states "You may have been logged out or you do not have the necessary permissions to access this page." I can confirm that I am logged in.

 

The posts about this problem do no have solutions.

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5 Replies
Zawani_M_Intel
Employee
1,287 Views

Hi hwardlaw,

For first workaround suggestion, can you please clear browser cache and have a try once again?

While waiting for you to retry, can you please provide;

Name :
Email Address :
Company Name :
Company Address :
Quartus activation codes:
NICID(Mac Add) :

Please consider of confidential information you might share publicly. If you need private conversation, please do let me know.

Wani

 

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hwardlaw
Beginner
1,282 Views

The issue is present even when attempting to access the licensing center from another PC. I can provide the information you have request via private message.

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Bill_Dale
Beginner
1,094 Views

I am also having this same issue. I cleared my cache and attempted on another browser. Can someone help me get access please? 

 

Thanks,

-William

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zgibson21
Beginner
1,076 Views

I too am unable to get around this problem. None of the suggestions provided here seem to help.

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slsg93
Beginner
988 Views

I am having a similar problem.  We purchased an IP license and I need to get into the license center.  I created a login and at the last step was informed I should receive an email confirming my account.  I have not received confirmation and I cannot access the license server to get the license we paid for.  This is a real problem and is holding up production.  How long does it take to get a confirmation on a new account?  

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