Computer not appearing in All Computers

[NJackson]

Hi,

Hi I'm trying to generate a Questa license. When I get to the Generate License screen I am asked to choose an existing computer or create a new computer. According to my account, I have no existing computers.

When I create a new computer an error occurs, stating that a computer with this id already exists. However, there are no existing computers to view. I have previously generated licenses with this computer details. 

I'm guessing there's some kind of bug in the webpage that won't let my computer appear, but the underlying database still has a record.

Any help?

[ShengN_Intel]

Hi,

Could you go to Computers and License Files -> All Computers and then try to edit to see will it reappear?

Thanks,

Regards,

Sheng

[NJackson]

That doesn't appear to do anything.

[ShengN_Intel]

Hi,

Possible to open premier support ticket? Link https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

This needs the help from internal team.

Thanks,

Regards,

Sheng