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corestar
New Contributor I
133 Views

Digikey not providing licenses.

Digikey does not seem to be sending out license files or even processing Quartus renewal requests. Their site says they are still operational and I had always assumed this sort of thing was handled by a computer and not a person anyway.

 

For people that are still working, what does Intel suggest?

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3 Replies
AR_A_Intel
Employee
80 Views

Hello

 

Welcome to INTEL forum. May we know? Have you tried purchase license file via online? https://www.altera.com/buy/design-software.html Digi-Key Corporation is the operator of buyfpga.intel.com and the seller of the products that you are purchasing.

You can also contact Intel Telesales to order by phone:

In the United States and Canada, call Telesales at 1-888-800-0631.

corestar
New Contributor I
80 Views

I ordered it directly from digikey since the Altera site did not seem to be working. The part number is SWR-QUARTUS-SE-FIX and it still says the order status is "Submitted". It was placed on 04/22/2020.

 

Digikey support has not responded to multiple requests.

AR_A_Intel
Employee
80 Views

Hi Sir

Apologize for the inconvenience happen, Digi-Key Corporation is the authorized seller of the products that you are purchasing. It is better that you could refer to them.

You can contact direct line 1-800-344-4539 (218-681-6674), Fax: 218-681-3380, Text: 800-344-4539 or Email: sales@digikey.com. kindly refer below for Intel® Authorized Distributors and Approved Suppliers near you.

https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html     

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