Digikey does not seem to be sending out license files or even processing Quartus renewal requests. Their site says they are still operational and I had always assumed this sort of thing was handled by a computer and not a person anyway.
For people that are still working, what does Intel suggest?
Welcome to INTEL forum. May we know? Have you tried purchase license file via online? https://www.altera.com/buy/design-software.html Digi-Key Corporation is the operator of buyfpga.intel.com and the seller of the products that you are purchasing.
You can also contact Intel Telesales to order by phone:
In the United States and Canada, call Telesales at 1-888-800-0631.
I ordered it directly from digikey since the Altera site did not seem to be working. The part number is SWR-QUARTUS-SE-FIX and it still says the order status is "Submitted". It was placed on 04/22/2020.
Digikey support has not responded to multiple requests.
Apologize for the inconvenience happen, Digi-Key Corporation is the authorized seller of the products that you are purchasing. It is better that you could refer to them.
You can contact direct line 1-800-344-4539 (218-681-6674), Fax: 218-681-3380, Text: 800-344-4539 or Email: firstname.lastname@example.org. kindly refer below for Intel® Authorized Distributors and Approved Suppliers near you.