License

[Eddie65]

Hi Eddie,

Your case needs technical expertise. Kindly file a ticket at Forum //forums.intel.com/s/?language=en_US.
We have assigned over 25 Intel applications engineers to answer your questions on the forums. In addition, these features are also available for you to use on the forums: Instant language translation capabilities, page localization for Chinese and Japanese users as well as private messaging.

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1. Visit Intel Community at //forums.intel.com and click “Sign in” at the top right of the page.
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3. Once logged in, you may go back to Intel Community at //forums.intel.com to start searching and posting on the topics of your interest. For for FPGA licensing related enquiry , kindly file your ticket at //community.intel.com/t5/Intel-FPGA-Software-Installation/bd-p/fpga-software-installation-licensing

Regards,
Winnie

I know that but I try to get license back and this happens

Dear Eddie,

You have generated an evaluation license for Quartus (EVALUATION-LIC), but your IP-SDI-II is a perpetual license (not an evaluation license).

Your IP-SDI-II has maintenance expiration of 7/31/2023 which is perpetual and backward compatible. But if you want to use it with latest Quartus version, you may want to purchase a renewal license (IPR-SDI-II) to extend the maintenance expiration of your IP-SDI-II.

Regards,
CY

Case 00856929 has been created.
_______________________________________________________________

Case Details

Case Number: 00856929
Subject: Issue generating eval/free/employee/legacy license
Description: PO:null
NIC/Host/Guard ID:a8a1593a0259
Product Name:SDI II Next Generation SDI Video Interface (PRIMARY) IP-SDI-II
Contact Name:Eddie Dry
Description:it is in evaluation mode
License Activation Code/Serial No:null
Contact Email:edry@linkelectronics.com

Please refer to this case number when corresponding with your Intel Representative.

[AR_A_Intel]

Hello

Welcome to INTEL forum. we’re still not clear on the request. Can you give me a little background/elaborate on current issue, can you get me the error message screenshot and license.dat file ?

For privacy, reply/attach file in private message

[AR_A_Intel]

We have not heard from you and It is not recommended to keep a Case idle too long without activities. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.