Licensing Renewal Issues Nightmare

[THzz]

We have been developing a prototype using the Arria 10 FPGA Development Kit. Our license recently expired.

The Self-Service Licensing Center does not give me the option to renew the license. The checkbox is grayed out. There is no way to set it as renewable or request a renewal from it. There is also no way to purchase a new license. The SSLC gives an error that is about as useful as any error Microsoft gives. Intel provides absolutely no help. The SSLC licensing "chatbot" is about as useful as hammering a nail under water.

I have contacted several people from Intel that helped previously with issues by email, but there has thus far been no useful response, aside from: "Has this problem been resolved?" No, it has not. And it has now been two weeks without answers.

There are no phone numbers I can find to get help from Intel.

I have spoken with an authorized distributor for Intel (DigiKey, from where we purchased the development kit) and they are as useful as Intel's licensing chatbot. They can only offer me the "Quartus One" license to purchase, but they can't guarantee that it will re-enable development on the Arria 10 Development Kit. We could purchase a brand new Arria 10 Development Kit for the price of the "Quartus One" software. And we shouldn't need to do that.

We already own the Quartus Prime Pro software, which our license says is "perpetual," whatever that means nowadays. But we can't load any of our code using Quartus Prime Pro because some other component of the license that we were using has obviously expired and isn't renewable.

This is my last resort, posting here. Publicly posting problems here shouldn't be necessary. If anyone in Intel has permissions, look in my account at the licenses and focus on the one that is for the Quartus Prime Pro software. That was the license that was activated when we purchased the Arria 10 Development Kit. How do we renew it? Don't say "use the SSLC."

How do I resolve this?

Thanks.

[AR_A_Intel]

Hello

Welcome to INTEL forum. Apologize for the inconvenience happen; to further check, could you provide details

Name :

Email Address :

Company Name :

Company Address :

NICID/Mac Address :

Attach license.dat file

For privacy, reply/attach file in private message.

[THzz]

I have sent you a PM with the details.

[AR_A_Intel]

We sent you a PM with the details.

[AR_A_Intel]

As we do not receive any response from you on the previous question/reply/answer that we have provided in private message. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

[THzz]

Thank you for your responses.

I am being assisted by another Intel employee as well as you. Thus far, still no resolution. I am getting conflicting answers from you and the other kind person who is helping. We are, however, using a free trial license until someone figures out what is going wrong. I will respond via PM again.