Modelsim Intel FPGA Edition 2020.3 Pro and 2020.1 Standard license problem

[Elit]

Hi

I'm trying to run the Verilog HDL Testbench for a Single /Two Avalon-MM Master and Slave Pair.

With Modelsim Intel FPGA Edition 2019.4 Pro everything is good, but with 2020.3 Pro and 2020.1 Standard I get a messages like this:

# ** License Issue: License request for alteramtivlog feature failed

# ** License Issue: No such feature exists. (C:\FLEXLM\tools.lic)

# ** Error: Failure to obtain a Verilog simulation license. Unable to checkout any of these license features: 'alteramtivsim' or 'alteramtivlog'.

Our License File C:\FLEXLM\tools.lic

Our Modelsim Intel FPGA Edition License Expires 13-Oct-2021.

How to fix it ?

Thanks

[AR_A_Intel]

Hello

Welcome to INTEL forum. To narrow down this issue. Can you provide your

1) Machine OS information

2) License.dat file

And for privacy, you can also reply/attach your file in private message.

[Elit]

Hi.

Answers to your questions.

Attached our license file tools.lic.

Thank you very much for your support.

Elit

[AR_A_Intel]

Hi

We send you a private message

[Elit]

Hi.

Unfortunately, I still have not received this message.

Thanks

Elit

[AR_A_Intel]

Hi

We update you in private message

[Elit]

Hi.

Thanks for the support.

1) Debug.log file not created.

3) Error messages screenshot attached.

5) Machine OS information:

6) A problem with Quartus Prime Pro 20.3 + Modelsim Intel FPGA edition Pro 2020.3.

    Everything is fine with Quartus Prime Pro 19.4 + Modelsim Intel FPGA edition Pro 2019.4.

Thanks

Elit.

[AR_A_Intel]

Hi

Thanks for update. Could you help check and upgrade your PC to newest version of alterad daemon and try it.

The daemon can be downloaded from the following link:

https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/daemons.html

[Elit]

Hi.

Our license is fixed, not floating.

The daemon is only needed for a floating license, right?

But I changed it, everything remained the same.

Thanks

Elit

[AR_A_Intel]

Hi

Thanks for update. In your license, we can see that you have 3 dongle Guard ID.

# Primary  ID-Guard T000108612

# Companion ID-Guard T000108611

# Companion ID-Guard T000107471

Do you use all 3 guard ID in 1 PC/machine? And could you provide the full error message file for checking?

[Elit]

Hi.

I am using on this machine only  Primary  ID-Guard T000108612.

Attached Modelsim Altera Edition Pro 2020.3 full transcript file, which contains error messages.

Thanks,

Elit

[AR_A_Intel]

Hello

Thanks for your update. May we know, have you re-generated your license.dat file? If not, could you help to re-generate your license file first and try it.

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html  

[Elit]

Hi.

I regenerated the license file, but it didn't help - the same errors remained.

Thanks,

Elit 

[Elit]

Hi.

I checked on another computer with another software guard T000107471, nothing changed - 

Modelsim Intel FPGA edition Pro 19.4 works fine, but Pro 20.3 gives the same errors.

OC information:

Windows 10 Pro
Version 20H2
Installed on ‎10/‎06/‎2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0

Attached License file and Modelsim transcript file with errors.

Thanks,

Elit

[AR_A_Intel]

Hi

Thanks for update. For further understanding the issue, could you provide license file for ID-Guard T000108612 that you newly re-generate? Attach the license in .DAT format file like you attach for T000107471.

[Elit]

Hi.

Attached license file for ID-Guard  T000108612.

Thanks

Elit

[AR_A_Intel]

Hi

We update you in the private message.

[AR_A_Intel]

Hi Sir

The license file as per attach. Could you try and see how things go

[Elit]

Hi.

Unfortunately, the new license did not solve the problem.

Modelsim Intel FPGA Edition 19.4 Pro works fine, but with 20.3 the errors are the same. 

Attached Modelsim transcript file.

Thanks,

Elit.

[AR_A_Intel]

Hi

Thanks for update. Could you provide the latest debug.log file for checking? FYI, you can find debug.log file at LMTOOLS > path to the debug log file.

You can refer to this following YouTube on how to find debug log file ( min.2:55)

https://www.youtube.com/watch?v=llLaWatUbe8

[Elit]

Hi.

Our license is fixed, not floating, log file not created.

I used lmutil lmdiag utility to check license and got the following message:

"alteramtivsim" v2021.11, vendor: mgcld, expiry: 11-nov-2021
vendor_string: 5C7AC454
uncounted nodelocked license, locked to Vendor-defined "GUARD_ID=T000108612" starts: 12-nov-2020, expires: 11-nov-2021

This license cannot be checked out because:
Everything is okay except possibly the hostid,
which is a non-standard, vendor-defined hostid,
that lmdiag can't verify

Thanks,

Elit