URGENT: License generation denied - no admins since new website

[Mountney]

I am trying to generate a license for one of our euro practice customers internal to our site. I am using the following link to do so: https://licensing.intel.com/psg/s/licenses-menu

Upon clicking "New" I am hit with the error, "You do not have access to complete this activity."

I then checked the admins on the account, to see that all of them have been removed since the licensing manager has been updated.

I try to add myself back as an admin using the "New" button top right of the following link: https://licensing.intel.com/psg/s/view-and-manage-admin

When I input all my information, the windows loads indefinitely. I had this issue forwarded from my previous login issue (now fixed) to the Developer zone support. Who then immediately closed the ticket and told me to post here.

In the licensing area, i can see my old license and edit it, but attempting to make a new one hits me with the error show in the attachments. I think all I need is to be remade an admin of the account

Thanks in advance

M

[AR_A_Intel]

Hello

To further check could you provide the details

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

If there is a Change in email

Old email:

New email:

For privacy, reply/attach file in private message.

[Mountney]

I don't have the ability to create a private message to you. Please can you send me one so i can reply to it.

Thanks,

Thomas

[Mountney]

As I haven't received a private message please find it attached to this reply instead.

[AR_A_Intel]

We PM you a private message. Hope you received it. 

[Mountney]

I have replied to the PM over a week ago now, and have heard nothing back.

[AR_A_Intel]

Done reply in private Message

[AR_A_Intel]

Thanks for your update, hope all is well. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you