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URGENT: License generation denied - no admins since new website

Mountney
Beginner
911 Views

I am trying to generate a license for one of our euro practice customers internal to our site. I am using the following link to do so: https://licensing.intel.com/psg/s/licenses-menu

 

Upon clicking "New" I am hit with the error, "You do not have access to complete this activity."

I then checked the admins on the account, to see that all of them have been removed since the licensing manager has been updated.

I try to add myself back as an admin using the "New" button top right of the following link: https://licensing.intel.com/psg/s/view-and-manage-admin

 

When I input all my information, the windows loads indefinitely. I had this issue forwarded from my previous login issue (now fixed) to the Developer zone support. Who then immediately closed the ticket and told me to post here.

 

In the licensing area, i can see my old license and edit it, but attempting to make a new one hits me with the error show in the attachments. I think all I need is to be remade an admin of the account

 

Thanks in advance

M

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7 Replies
AR_A_Intel
Employee
882 Views

Hello

 

To further check could you provide the details

 

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

 

If there is a Change in email

Old email:

New email:

 

For privacy, reply/attach file in private message.


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Mountney
Beginner
877 Views

I don't have the ability to create a private message to you. Please can you send me one so i can reply to it.

Thanks,

Thomas

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Mountney
Beginner
855 Views

As I haven't received a private message please find it attached to this reply instead.

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AR_A_Intel
Employee
852 Views

We PM you a private message. Hope you received it. 


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Mountney
Beginner
757 Views

I have replied to the PM over a week ago now, and have heard nothing back.

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AR_A_Intel
Employee
723 Views

Done reply in private Message


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AR_A_Intel
Employee
607 Views

Thanks for your update, hope all is well. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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