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1344 Discussions

created new license in self service but have not received

jack_straw
Beginner
‎07-13-2022 01:28 PM
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Via the self service licensing center, I modified a MAC address associated with a license and then generated a new license following instructions issued from intel.  the license creation indicated success at the time and the new license file should be emailed but I haven't seen the new license (nor have i seen it flagged by exchange).

 

any thoughts as to why i've not received it.

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jack_straw
Beginner
‎07-15-2022 12:06 PM
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just checking back for a reply

 

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AR_A_Intel
Employee
‎07-17-2022 05:06 PM
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Hi

Welcome to Intel forum. Could you provide details for checking?

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

 

For privacy, reply/attach file in private message.


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AR_A_Intel
Employee
‎07-31-2022 05:39 PM
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We do not receive any response from you to the previous reply that I have provided in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

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