flexlm license manager v22 won't start

[PeterHvidberg]

linux flexlm license manager ver 22.2.0.94 will not start, since it claims license file is not an ascii or utf-8 file.

Using ver 21.2.0.72 causes no problem when using the exact same license file, which in fact IS an ascii file (linux format with <NL> line end)

Upgrade is necessary since “Intel® Quartus® Prime Pro Edition” 22.2 , claims the license server SW is too old (flexlm v11.16 where the 22.2 flexlm, is flexlm v11.18)

The license server OS is  "Red Hat Entreprise Linux server v7.8 (Maipo)"

[AR_A_Intel]

Hi

Could you get the error screenshot? Thanks

[PeterHvidberg]

Since the linux license server is run with a command line interface, there is really no need for screendump of the error. The error is contaoned in the debug log file which is listed here for daemon v11.18:

21:33:08 (lmgrd) -----------------------------------------------
21:33:08 (lmgrd) Please Note:
21:33:08 (lmgrd)
21:33:08 (lmgrd) This log is intended for debug purposes only.
21:33:08 (lmgrd) In order to capture accurate license
21:33:08 (lmgrd) usage data into an organized repository,
21:33:08 (lmgrd) please enable report logging. Use Flexera's
21:33:08 (lmgrd) software license administration solution,
21:33:08 (lmgrd) FlexNet Manager, to readily gain visibility
21:33:08 (lmgrd) into license usage data and to create
21:33:08 (lmgrd) insightful reports on critical information like
21:33:08 (lmgrd) license availability and usage. FlexNet Manager
21:33:08 (lmgrd) can be fully automated to run these reports on
21:33:08 (lmgrd) schedule and can be used to track license
21:33:08 (lmgrd) servers and usage across a heterogeneous
21:33:08 (lmgrd) network of servers including Windows NT, Linux
21:33:08 (lmgrd) and UNIX.
21:33:08 (lmgrd)
21:33:08 (lmgrd) -----------------------------------------------
21:33:08 (lmgrd)
21:33:08 (lmgrd)
21:33:08 (lmgrd) Server's System Date and Time: Mon Sep 26 2022 21:33:08 CEST
21:33:08 (lmgrd) Unsupported license file encoding. Please ensure /opt/cae/flexlm/altera22/license.dat is either ASCII or UTF-8 encoded.

21:33:08 (lmgrd) No license file found with supported format and encoding

for the very same license file, the v 11.16. daemon starts nicely without any problems.

debug log file comes here:

21:39:02 (lmgrd) -----------------------------------------------
21:39:02 (lmgrd) Please Note:
21:39:02 (lmgrd)
21:39:02 (lmgrd) This log is intended for debug purposes only.
21:39:02 (lmgrd) In order to capture accurate license
21:39:02 (lmgrd) usage data into an organized repository,
21:39:02 (lmgrd) please enable report logging. Use Flexera's
21:39:02 (lmgrd) software license administration solution,
21:39:02 (lmgrd) FlexNet Manager, to readily gain visibility
21:39:02 (lmgrd) into license usage data and to create
21:39:02 (lmgrd) insightful reports on critical information like
21:39:02 (lmgrd) license availability and usage. FlexNet Manager
21:39:02 (lmgrd) can be fully automated to run these reports on
21:39:02 (lmgrd) schedule and can be used to track license
21:39:02 (lmgrd) servers and usage across a heterogeneous
21:39:02 (lmgrd) network of servers including Windows NT, Linux
21:39:02 (lmgrd) and UNIX.
21:39:02 (lmgrd)
21:39:02 (lmgrd) -----------------------------------------------
21:39:02 (lmgrd)
21:39:02 (lmgrd)
21:39:02 (lmgrd) Server's System Date and Time: Mon Sep 26 2022 21:39:02 CEST
21:39:02 (lmgrd) SLOG: Summary LOG statistics is enabled.
21:39:02 (lmgrd) FlexNet Licensing (v11.16.2.1 build 244538 x64_lsb) started on dtdkcphlx0442.md-man.biz (linux) (9/26/2022)
21:39:02 (lmgrd) Copyright (c) 1988-2018 Flexera. All Rights Reserved.
21:39:02 (lmgrd) World Wide Web: http://www.flexerasoftware.com
21:39:02 (lmgrd) License file(s): /opt/cae/flexlm/altera22/license.dat
21:39:02 (lmgrd) lmgrd tcp-port 8734
21:39:02 (lmgrd) (@lmgrd-SLOG@) ===============================================
21:39:02 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
21:39:02 (lmgrd) (@lmgrd-SLOG@) Start-Date: Mon Sep 26 2022 21:39:02 CEST
21:39:02 (lmgrd) (@lmgrd-SLOG@) PID: 709
21:39:02 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.16.2.1 build 244538 x64_lsb ( build 244538 (ipv6))
21:39:02 (lmgrd) (@lmgrd-SLOG@)
21:39:02 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
21:39:02 (lmgrd) (@lmgrd-SLOG@) Listening port: 8734
21:39:02 (lmgrd) (@lmgrd-SLOG@)
21:39:02 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
21:39:02 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
21:39:02 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c /opt/cae/flexlm/altera22/license.dat
21:39:02 (lmgrd) (@lmgrd-SLOG@) License file(s) used: /opt/cae/flexlm/altera22/license.dat
21:39:02 (lmgrd) (@lmgrd-SLOG@) ===============================================
21:39:02 (lmgrd) Starting vendor daemons ...
21:39:02 (lmgrd) Starting vendor daemon at port 8744
21:39:02 (lmgrd) Using vendor daemon port 8744 specified in license file
21:39:02 (lmgrd) Started alterad (internet tcp_port 8744 pid 713)
21:39:02 (lmgrd) Starting vendor daemon at port 7798
21:39:02 (lmgrd) Using vendor daemon port 7798 specified in license file
21:39:02 (lmgrd) Started mgcld (internet tcp_port 7798 pid 714)
21:39:02 (alterad) FlexNet Licensing version v11.16.2.1 build 244538 x64_lsb
21:39:02 (mgcld) FLEXnet Licensing version v10.8.0.6 build 23943
21:39:02 (mgcld) lmgrd version 11.16, mgcld version 10.8

21:39:02 (alterad) SLOG: Summary LOG statistics is enabled.
21:39:02 (alterad) SLOG: FNPLS-INTERNAL-CKPT1
21:39:02 (mgcld) Using options file: "/opt/cae/flexlm/altera22/mgcld.opt"
21:39:02 (alterad) SLOG: VM Status: 4
21:39:02 (alterad) SLOG: FNPLS-INTERNAL-CKPT5
21:39:02 (alterad) SLOG: TPM Status: 0
21:39:02 (alterad) SLOG: FNPLS-INTERNAL-CKPT6
21:39:02 (alterad) Using options file: "/opt/cae/flexlm/altera22/alterad.opt"
21:39:02 (mgcld) Server started on dtdkcphlx0442.md-man.biz for: mgcvipae
21:39:02 (mgcld) mgcvipaeaxi mgcvipaeaxi4 alteramtivsim
21:39:02 (mgcld) intelqsim
21:39:02 (mgcld)
21:39:02 (mgcld) Licenses are case sensitive for mgcld
21:39:02 (mgcld)
21:39:02 (mgcld) Report log started (+/opt/cae/flexlm/altera/report_mgcld_210630.rl).
21:39:02 (lmgrd) mgcld using TCP-port 7798
21:39:02 (alterad) Server started on dtdkcphlx0442.md-man.biz for:
21:39:02 (alterad) ip_base (consisting of: 6AF7_0034
21:39:02 (alterad) 6AF7_00D8 6AF7_0014)
21:39:02 (alterad) ip_base (consisting of: 6AF7_0034
21:39:02 (alterad) 6AF7_00D8 6AF7_0014)
21:39:02 (alterad) ip_embedded (consisting of: 6AF7_00A2
21:39:02 (alterad) 6AF7_00BD 6AF7_00BE 6AF7_00BF
21:39:02 (alterad) 6AF7_010C)
21:39:02 (alterad) ip_embedded (consisting of: 6AF7_00A2
21:39:02 (alterad) 6AF7_00BD 6AF7_00BE 6AF7_00BF
21:39:02 (alterad) 6AF7_010C)
21:39:02 (alterad) sw_pe (consisting of: quartus_nonvolatile_encryption
21:39:02 (alterad) quartus_pro quartus) 6AF8_00A2
21:39:02 (alterad) 6AF7_00A2 6AF8_00A5 6AF7_00A5
21:39:02 (alterad) 6AF8_00BD 6AF7_00BD maxplus2verilog
21:39:02 (alterad) maxplus2vhdl maxplus2 quartus_nonvolatile_encryption
21:39:02 (alterad) quartus_pro quartus
21:39:02 (alterad) EXTERNAL FILTERS are OFF
21:39:02 (alterad) Report log started (+/opt/cae/flexlm/altera22/report_alterad_220713.rl).
21:39:02 (lmgrd) alterad using TCP-port 8744
21:39:02 (alterad) SLOG: Statistics Log Frequency is 240 minute(s).
21:39:02 (alterad) SLOG: TS update poll interval is 600 seconds.
21:39:02 (alterad) SLOG: Activation borrow reclaim percentage is 0.
21:39:02 (alterad) (@alterad-SLOG@) ===============================================
21:39:02 (alterad) (@alterad-SLOG@) === Vendor Daemon ===
21:39:02 (alterad) (@alterad-SLOG@) Vendor daemon: alterad
21:39:02 (alterad) (@alterad-SLOG@) Start-Date: Mon Sep 26 2022 21:39:02 CEST
21:39:02 (alterad) (@alterad-SLOG@) PID: 713
21:39:02 (alterad) (@alterad-SLOG@) VD Version: v11.16.2.1 build 244538 x64_lsb ( build 244538 (ipv6))
21:39:02 (alterad) (@alterad-SLOG@)
21:39:02 (alterad) (@alterad-SLOG@) === Startup/Restart Info ===
21:39:02 (alterad) (@alterad-SLOG@) Options file used: /opt/cae/flexlm/altera22/alterad.opt
21:39:02 (alterad) (@alterad-SLOG@) Is vendor daemon a CVD: No
21:39:02 (alterad) (@alterad-SLOG@) Is FlexNet Licensing Service installed and compatible: No
21:39:02 (alterad) (@alterad-SLOG@) FlexNet Licensing Service Version: -NA-
21:39:02 (alterad) (@alterad-SLOG@) Is TS accessed: No
21:39:02 (alterad) (@alterad-SLOG@) TS access time: -NA-
21:39:02 (alterad) (@alterad-SLOG@) Number of VD restarts since LS startup: 0
21:39:02 (alterad) (@alterad-SLOG@)
21:39:02 (alterad) (@alterad-SLOG@) === Network Info ===
21:39:02 (alterad) (@alterad-SLOG@) Listening port: 8744
21:39:02 (alterad) (@alterad-SLOG@) Daemon select timeout (in seconds): 1
21:39:02 (alterad) (@alterad-SLOG@)
21:39:02 (alterad) (@alterad-SLOG@) === Host Info ===
21:39:02 (alterad) (@alterad-SLOG@) Host used in license file: dtdkcphlx0442.md-man.biz
21:39:02 (alterad) (@alterad-SLOG@) HostID node-locked in license file: 005056b34f7b
21:39:02 (alterad) (@alterad-SLOG@) HostID of the License Server: 005056b34f7b
21:39:02 (alterad) (@alterad-SLOG@) Running on Hypervisor: Unknown Hypervisor
21:39:02 (alterad) (@alterad-SLOG@) ===============================================
21:39:19 (alterad) TCP_NODELAY enabled

[AR_A_Intel]

Hi

Thanks for update. May we know, have you upgrade the daemon version to the latest. If not, could you upgrade to latest version? https://www.intel.com/content/www/us/en/software-kit/709649/license-daemon.html        

•           The new version is 11.16.4.0 (mgcld) and 11.18.2.0 (alterad)

[PeterHvidberg]

the newly downloaded alterad has got the same build no as the one failing.

However the sizes of the files are different - strange.

The most important thing is however, the newly downloaded is working .

[adminpyh@dtdkcphlx0442 altera22]$ ./lmutil lmver alterad
lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.
FlexNet Licensing v11.18.2.0 build 281478 (ipv6) x64_lsb (liblmgr.a), Copyright (c) 1988-2021 Flexera. All Rights Reserved.
[adminpyh@dtdkcphlx0442 altera22]$ ./lmutil lmver nye/alterad
lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.
FlexNet Licensing v11.18.2.0 build 281478 (ipv6) x64_lsb (liblmgr.a), Copyright (c) 1988-2021 Flexera. All Rights Reserved.
[adminpyh@dtdkcphlx0442 altera22]$ ls -la alterad nye/alterad
-rwxr-x---. 1 adminpyh adminpyh 1766272 Sep 27 21:29 alterad
-rwxr-x---. 1 adminpyh adminpyh 1829960 Sep 16 16:50 nye/alterad

[AR_A_Intel]

Thanks for your update, hope all is well. I will feedback to internal team for future investigation. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you